Rent-A-CenterReviews of rentacenter.com

me and my wife has been a customer of Rent-A-Center and what time Alabama for over two years now while we was dealing with the manager Jeremy for them two years we never had a problem one day he either quit or got fired and somehow my card numbers were erased from their file so 52 days later, I’m on the phone with Travis at the Wetonka store and supposedly the district manager said right there he hears me tell Travis I don’t know what happened on your end, but it comes out the same card every payment Travis said Robert the car payments have been erased that has nothing to do with me so we talk and he resets everything up and all my credits go towards my stuff and I think everything took care of. It’s great then another night we had this bad storm in Alabama. I took my family to a hotel when I came home the next day. my modem from spectrum had been a fraud. They gave me no problem. Send me a new one and to my surprise when I tried to cut on my 86 inch TV it would not come on. I tried another plug and another plug and it just wasn’t getting power so I called him because they’re supposed to be a guarantee you’re giving they tell me they won’t honor the guarantee till I pay him 300 and some odd dollars I told him I’m not paying you no money for broken material. They get mad hang up on me so I called them out make store in Montgomery, Alabama, where I speak to a gentleman named Wes, who in his best pretend black voice said F,,,you Brotha no I have never been in that store personally he couldn’t even tell you what I look like and wouldn’t he be surprised and know that I was a Caucasian male but I guess discrimination goes both ways so they have the district manager named Robert call me in which we argue on the phone because they wanna give me a 76 inch TV for the same price as my 86 inch TV I tell him about my computer fan that needs fixed I’d tell him about how I sent my last computer in and paid for it for six months without even having it. I told him about my kids bunkbed not taking mine. My son weighs 55 pounds every bottom bar that was spot welded and let me say not spot. Welding good has broke so I have to put a piece of plywood on it so his bag can go back on. I’ll tell him about how when the washer and dryer came did the lock was broke but luckily you can push down on the top and make it trick itself into believing that it’s not broke he asked me why I didn’t get a loaner when I sent my computer in to have it repaired because I was never offered one I bought and paid for things from the store. It was a good customer and what they did with a good customer or should I say two good customers was try to make their own revise to the situation when I ask him about Wes he said Wes said he didn’t say that, but you got me and my wife cause he’s on speakerphone who will hear that now he didn’t come straight out and call us a liar, but he did say his employee told him that he didn’t say that now we all know that them stores have video and audio recording in them it’d be simple to go back and listen to it, but instead district manager, Robert decided to say his employed, didn’t say that not straight I’ll say you and your wife are liars but if you believe him. then that makes us a liar so not only do I feel like Rent-A-Center discriminate against Black people they discriminate against anyone who sounds black. I’ve called corporate was no help. Robert called me back today just to argue with me and then they tell me I’ll hear from a director of operations named Tony in 24 to 48 hours now in my opinion the situation is a bad one here you have discrimination everything I’ve got from you so far has broke y’all haven’t honored y’all’s guarantee and you have a customer service line they can fix nothing so be careful if you’re thinking about renting from the Rent-A-Center off Mount Meigs Road, which I do not like I said I’ve never been in there one time I just called to get a manager because the manager in Wetumpka named Rodney or short Ron which the general district manager dude argued with me about names, was ugly to my wife so instead of me, dealing with someone that I already have harsh feelings towards I chose not to now I am waiting on this district manager, dude Tony to call me because there’s no resolve to the situation and the reason they were so mad is because I told him it’s a civil matter you’ll take me to court you’ll get a judgment against me. I’ll look at it and I’ll show all the broken evidence that y’all guaranteed to fix. my wife made the most sense why would I send my washer to y’all to repair it and it takes six months for me to get it back when is as simple as taking the lock click switch out and putting a new one in so if you think you can get help from the corporate office at Rent-A-Center, they do not care about their customers. They don’t care if you’ve been discriminated against if their employee says you’re a liar then even if you and your wife heard it over speakerphone not only will .

great customer service

Terrible. Experience. I purchased a large sectional sofa a few months ago using the 6 months same as cash option. I then learned that I would be moving and would not be able to accommodate such a large sofa, so I returned it. Due to having used the 6 months same as cash option and then returning the sofa within 6 months, I was told by RAC that I had accumulated $850 in credit. I was told that, while they could not give me a refund, I could apply the $850 toward my next purchase. However, when I attempted to do so, I was told that they couldn't credit me the full amount because that would be "giving" me the new sofa... They aren't "giving" me anything. I paid that $850 over above what was owed on the previous sofa. Never do business with a Rent-A-Center! They are a total rip-off. Everything they sell is overpriced and takes advantage of anyone who cannot otherwise get financing.

I had written a couple of bad reviews on rent a center but retracted believing I was being too harsh . I felt ok about rent a center because the pmts were being taken directly from my bank account and all seemed well. Well now they're harassing me over mystery late fees . This is what's happened I was promised a free week the day we opened the account but paid over 70 $ then each bi weekly pmt has been coming right off my card they're now harassing us over late fees . I don't owe them late fees so as bad as I hate it I'm going to our AG here in Alabama as well as my attorney to get this resolved . I'm not going to bad mouth them with lies I'm letting you decide based on truth of all I've stated here .

I purchased a used washer but new dryer in July they gave me 184 same as cash with my total 1326.30. I paid 250.00 first payment I've made 3 more payments if 200.00 each and another one of 250.00 I have till 1/23/2025 to pay the balance when I went to make a Dec. Payment I asked for pay off. They said pay off is still 800.00 Am I doing my math wrong?? I figured it should be no more then 300 really it should be less then that. Idk what I'm doing yet. I have till 1/23/25 to decide. I do there's no way I'm paying 800.00 more. So now I guess I'll be back at square 1 no washer or dryer and in the first place I only needed a washer. Now I'll have neither. I'll never get anything from a cent a center again. And make sure I get the word out to anyone that will listen so they too don't scammed.

ALWAYS QUICK AND ATTENTIVE. VERY KIND MEN. THEY WILL FIND WHAT YOU NEED WITH GOOD QUALITY AND BACKED WITH A GOOD PRICE.

This is absolutely the worst company on the planet. I am paying well over $1000 for a $400 washing machine. It’s funny they send you reminders for the payment on a regular basis but what they don’t tell you is there a scam with the six months same as cash I called to get a payoff and they told me my balance was two and change and after those payments were made they kept taking money out of the account so I called them and told me that they were taking additional payments because I didn’t make the payoff after the six months. They did not send an email or notice about that because that would’ve interfered with him stealing an extra six payments unjustified. Stay far far far far away from this company I don’t know how they’re still in business to be honest again the very worst company ever to exist. I must make an addendum to this rating. First and foremost this company is by far the most crooked that I have ever experienced in my 58 years of living. One of the regional managers contacted me by email and said they were going to get to the bottom of what was going on with the finance for scam they run at Rent-A-Center. In short I mean after you’re done paying for the item they don’t tell you that the item has hit the end and it’s paid for so they can tack on an additional 4 to 6 payments for absolutely nothing but greed. I’m sure t There’s other companies that may do the same thing but Rent-A-Center is the one I’m dealing with. And needless to say no matter how much I complain to the store that is the culprit it seems to be the same way with upper management probably all the way to the top. You Think that with such terrible ratings they would want to clean up their act but no money and greed is far more important it’s not like they’re not making enough money on the finance part of the purchase. They just outright want to steal several hundred dollars from your bank account to pay for their family vacations and luxury automobiles and posh homes. Well I ain’t down for that. I worked hard for what I’ve earned and I don’t need a company like Stealing it from me.

October 28th 2024 rent a center Lincoln ne delivered me a sofa and love seat set. My mate sat on the couch and 5 minutes later his whole right side shoulder and arm welted up with horrible welts. Come to find out the furniture was infested with bed bugs. The furniture was picked up nothing brought to replace which was a blessing. The District Manager Ron apologized profusely admitted negligence on behalf of of rent a center. This same person now has laughed in my face offering no compensation for my my lost job, bills in shut off status and numerous expenses.