Rent-A-CenterReviews of rentacenter.com

I purchased a bedroom set online from this location back in February. When it was delivered, the headboard arrived damaged. The delivery team noticed it first and assured me that it would be replaced within a week. That replacement never happened. Since then, I’ve consistently made my payments on time. I currently have four items from this store: a living room set, a dining table, and a king-size bed that came with one nightstand and a chest dresser. However, due to a recent financial hardship, I wasn’t able to make the full payment scheduled for June 15. I reached out proactively and spoke with the store manager, Ricco, and we agreed I’d put down $100 instead. My monthly payment is $160, typically paid in biweekly installments. On June 11, I discovered a new issue—the slats and stands on my bed broke during use. Upon closer inspection, I saw that the slats hadn’t even been screwed in properly. I contacted the store right away and was told someone would be sent to fix it. That didn’t happen. Three service appointments were set, and no one showed up for any of them. While Ricco was on vacation, I spoke with the assistant manager who said there was a replacement bed available and it could be delivered Thursday at 1pm. Thursday came—no delivery. I called the store and spoke to Ricco directly. He claimed there were no beds available and that I couldn’t get a replacement because I was behind on payments by a week. That was frustrating because I’ve been dealing with an unresolved damaged headboard for months—and I’ve made every good-faith effort to stay current. I explained to Ricco that I didn’t have a payment that day but I was working on it. He pushed me to give a date, but I couldn’t provide one without knowing for sure—I believe in being honest and not making false promises. His response? He became rude, cut me off mid-sentence, and hung up on me. Later, he told me the furniture could be picked up if I couldn’t commit to a payment date. I reached out to corporate headquarters, and they said someone would call the store and get back to me. That follow-up never happened. And now? My bed is still broken, and I can’t even sleep on it.

am done shopping there once this bill paid. too long to explain.

I worked for store 0408 for RAC. It started off pretty decent at first but over time the habits of my boss and the ones he chose for management become an issue. First off was the drug use and the dosing of drugs in employee drinks. Either as a joke or to "chill" out the manager was dangerous and uncomfortable to witness. Second. In one occasion my boss and the DM agreed to steal money from a past due because they found out her pin to one of her credit cards. HR report brought nothing of this and swept it under the rug. Third. To be a part of the culture and not be picked at you had to tolerate racist talk and slurs to be able to be liked there. If you didn't you were treated differently and like you weren't a decent human being. Fourth. My boss had relations with all of his female employees or solicited nude photos of them at one point. HR didn't take this seriously either. Overall rent a center in East TN is a dangerous culture and you have to either be a part of the problem or find your way out.

Dogshit of a company. Terrible products. Horrible workers and horrible service. This place is stinky and for the rats.

They never delivered my order said they did and would not give me my refund when I cancel and still trying to automatically withdraw money from my account on items I never received don't mess with them go to Aaron's instead

If I could give 0 I would, our family got called awful names, they are rude, aggressive. From the start of our lease was nothing but problems. Telling me I have to put insurance thru them on my electronics, knowing I don’t. My husband had to get involved due to them calling me retarded, due to filing bankruptcy due to financial problems. We lost both cars this winter, which is why we no longer have the tires. They refused to make a deal to pay if off faster with them. So they got put in bankruptcy. My advice, run to Aaron’s, they don’t treat you like dog crap, and are willing to work with you during hard times. They won’t called you awful names for hitting rough spots. Rent a center in WARSAW IN. IS THE WORST CUSTOMER SERVICE.

They were rude and dishonest. After asking about being given misinformation, we were told it was an it guy not a salesman. They treated my disabled dad terribly.

The service is not all that good they do not return phone calls when they say they are its been a week that I called an told them about my kitchen chairs , they was due to call me this week to let me know if someone was able to pick them up n fix them n here it is Friday a week an no one still has called me I know they say their short staff but common courtesy to let one know what is going on or hey Ms Morning we can’t do this week either but be quick to call when payment is late