Rent-A-Center makes it easy to rent to own name brand furniture, electronics, appliances, computers & smartphones, all without using credit. Apply online.
Rent-A-Center (rentacenter.com) has 203 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
rentacenter.com
Website
rentacenter.com
Category
Furniture Stores
Location
Plano, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Dustin did a great job delivering and hooking up my washer and dryer. I went through the Rent a Center on Blue Ridge in Greenville SC
Response from Rent-A-CenterMay 5, 2026
We’re pleased we could make your shopping experience so hassle-free, Elizabeth! 💪
CJ
Chase J.
I went to the store on w Cumberland…
I went to the store on w Cumberland Street in Dunn and was just looking around. Me and my wife needed a new bed I told them I had bad credit and they said don't worry about it will get you approved. Well we signed the agreement which went up $50 dollars from the original price it was suppose to be. Said they would deliver the next day then when the time for delivery was about to run out. They call and say they got to do a few more references to verify delivery. I say to anyone that sees this do not trust this company waste of time. Rent a crooks y'all need to get it together.
Response from Rent-A-CenterApr 24, 2026
Chase, we’d like to get further details. Let’s work together to get to the bottom of what happened and how we can fix it. Please contact us at 801-297-1982 so we can talk.
AW
Artist With A P.
This establishment lacks…
This establishment lacks professionalism and exhibits discriminatory behavior, rendering it an uncomfortable location. Despite the change in management and staff, the air conditioning remains dysfunctional. It would be advisable to exercise caution around the new manager and team. I strongly advise against visiting this establishment under any circumstances. I stopped by to explore their offerings and felt unjustly profiled.
Response from Rent-A-CenterApr 1, 2026
What you’re describing is not what we try to deliver to our customers. Please reach out at 801-297-1982 so that we can fix it.
AR
Angel R.
The worst store worst experience
The new manger at this store is very rude and and does not have good customer service skills at all please don’t go to this store they are very unprofessional I was 2 days late which I pay my bill all the time they came to my house bagging on my door hard which made my neighbor think someone was breaking in she called me and told me they was ringing my bell a lot and bagging on my door screaming my name out calling reference talking about they about to put me out just lieing they treated me as if I don’t pay my bill woke my neighbor sick mom up off put her sleep pleased don’t shop at this store please these people back bagging on my door again for couple days late they knocking so hard the knocked my neighbors picture off her wall she called me at work now why u even at a customer house who is paying her bill corporate just seat back and allow they employees to tournament customers DON’T. SHOP HERE
Response from Rent-A-CenterMar 26, 2026
Thank you for taking the time to leave a review, Angel. We're disappointed to hear about your experience and want to make sure it gets to the right team. Please contact our Solution Center at 1-800-422-8186 so we can help. Thank you!
MA
mathew
the store manager mark was threatening…
the store manager mark was threatening my wife and I they and mark and the stuff what to break into our house this is a big red flag
Response from Rent-A-CenterMar 5, 2026
Thank you for taking the time to leave a review, Mathew. We're disappointed to hear about your experience and want to make sure it gets to the right team. Please contact our Solution Center at 1-800-422-8186 so we can help. Thank you!
CO
Combatbetty
Rent-A-Centeron Ashville Hwy
Rent-A-Centeron Ashville Hwy, Knoxville TN.
This is the place to go for finding just about anything you need! If they dont have it at their store, they will call other stores until they find it for you!
Mike "your bearded salesman" is absolutely THE BEST I have ever worked with! He goes above and beyond to make sure you get what you need, he calls to let you know when they have great deals (just in case you need anything), he is NEVER pushy about getting you to purchase, and he always has a smile to brighten your days!
I had an issue with my husband's bluetooth speaker (we've had if for almost 10 years), and I ended up taking it apart to see what the issue was. Although I am very tech and mechanically inclined, I apparently severed a wire inside while taking off the back cover! Needless to say, I needed to find a replacement before my husband got home because he uses it EVERYDAY! Found one I really liked and added it to my cart. Mike calls as soon as he saw it to inform me that he had to order it. But he got all my paperwork fixed (I usually go inside the store not online) that I messed up and he put in the order. It came in about a week later and once hubby saw what I replaced the broken one with he was perfectly happy with the giant speaker (2- 12" speakers and 2 tweeters) and PA system that we picked out!
Yall, I have been working with Mike for right at 10 years, when I moved here to TN from OR and this man has NEVER disappointed me! If you live in knoxville and need something, I highly recommend going to see him! Even if you live in the surrounding areas, it is worth it to go a little out of your way to get the best service!
PS. Raymond at this location is also a great guy. Never bought anything from him because I always buy from Mike but Raymond is very sweet and always makes you feel welcome!
Response from Rent-A-CenterFeb 25, 2026
We are grateful for the time you took to leave your review, Combatbetty. We love that you had such a great experience and appreciate you sharing your review in detail. If you ever need anything please don't hesitate to reach out to our team. We look forward to seeing you again soon! ^Rent-A-Center Digital Care Team
CH
Christy
Horrible Customer Service
Horrible Customer Service. I was out of work for a week with Covid and asked to pay a double payment next week and was told no because of payment history. I am a single mother and make the payment when I get paid. Will never do business with this company again!!!
Response from Rent-A-CenterFeb 19, 2026
Christy, it’s important that our customers have a positive experience. Could you contact us at 801-297-1982 so we can gather some details? Let’s look into it together and get you taken care of.
KC
Kayla C.
Nothing but problems
Nothing but problems. We’re paying for a protection plan that is essentially useless. They have extremely aggressive debt collections practices including showing up at home and work ( former employer) multiple times and harassing our neighbors and relatives. They scam, cheat and lie only to benefit themselves, saying one thing and doing something completely different. You’re a day late? They show up at your home. 2 days? They’re calling you 8 times and spoofing different numbers. 500$ pS5? You’re paying 1500$. We will never use them EVER again.
Response from Rent-A-CenterFeb 10, 2026
Kayla, ’m sure that some misunderstanding must have happened along the way. If we’ve made a mistake, we would like a chance to fix it. Would you mind contacting us at 801-297-1982?