Rent-A-CenterReviews of rentacenter.com

I have been in the hospital with covid for almost 2 weeks. Was on a ventilator and my phone was off. I live alone so nobody to make payments for me. I have another few days to go but before I went in, I was pretty sick at home and they descended on my house like a militia. Beating on doors and windows....wiggling doorknobs....looking in my windows...destruction of outside plants...yelling in my windows...belching into my security camera. All recorded on security video and audio. Harassment. I had to call the police. This is stuff people get the cops called on them for. The police were irritated and got them to leave. One even sat outside to make sure they didnt come back. I had 44 messages when I turned my phone back on. There is no need to conduct business like that. I've been a steady paying customer for over a year and they have been rude and obnoxious ever since I've been sick an unable to pay them. I have nobody to let them in my house and conduct my business for me. They could care less. I wont ever even purchase so much as a stick of gum from them again. You would think they would put the account on hold until I get back out instead of "we can come get our stuff and hold it here then being it back when you're home." It's a refrigerator. So let all my stuff rot?I also mentioned the protection plan they slip onto your agreement should you become unemployed and the manager stuttered around and said "Oh that takes 90 days for that to happen after the paperwork is turned in." And how convenient that the paperwork got lost in the mail when I got it filled out.🤔 AND when they mailed it to me to get it filled out. I'm too sick to deal with it right now. And so that means I'm still responsible for making payments even though the fine print says I'm not. Avoid them. Now I'm gonna go home and feel like a prisoner because I'm afraid they'll pull up. Right now my focus is on surviving. What bullies.

Authority does not mean POWER! Worst Company ,worst experience Company to deal with the woman that says she is the store manager is like the worst person to deal with ! She is very RUDE ! I told her I just had a surgery and she kept me on phone lecturing me like a child! The other manager is very compassionate! This woman is a true violation of all Human Rights!

If I could give this company 0 stars I would! I had surgery on 7/29/21 and needed to rent a power lift recliner for two weeks post surgery. I was scheduled to be released from the hospital on 7/39/21. I paid up front for it. I ended up having complications from surgery so I was not released from the hospital and I had ny daughter call to cancel my order. I was never refunded. The following week I called to get my refund and I was told they had to speak to the store manager and they would call me back. That didn’t happen and I called again. They said they would put through the credit again but still never received a refund. Finally I called a third time and they told me they would give me the refund in cash but I had to go into the store to get it. I sent a friend to go pick up the refund for me on 7/28/21. The next day I received another charge that was deducted from my checking account along with an email and statement saying this was the second payment due in a rent to buy option. I never signed up for a rent to buy option. I called the store in Poughkeepsie, NY again on 8/20/21 and I was told I would get a refund within 3-5 days. I didn’t believe them and I called the corporate office who gave me a refund request number and sad I would receive a refund by the end of the day on 8/20/21. I did not receive the refund. I called corporate back 3 times yesterday and was on hold for 1/2 hour each time waiting for a representative. I never got to speak to anyone. Each time I stayed on hold, I was cut off after 1/2 hour of holding. There is even an option that says if you want us to call you back you will not lose your place in line, press 1! Haha! That didn’t work either. Today I called again and the same thing happened. I was cut off after holding for a 1/2 hour. I’m a senior citizen living on a fixed income and I don’t have disposable income so taking unauthorized money from my checking really hurt my finances. This is by far the worst company I have ever had the displeasure of doing business with. Next I will contact the consumer protection agency and the better business bureau!

Douglasville Georgia rent a center is absolutely the worst thing ever!!! I have paid almost $2,000 for a washing machine. I’ve been threaten that they would file theft when I was late (due to covid). I made a payment of $69 on august 13 with a balance of just $5 payoff (managers words) and they took another 42.50 out of my checking account. It took me 3 weeks of calling to get someone to even tell me what the payoff amount was and the manager was SO rude and threatened me every other sentence. Don’t do it!!! Just don’t give these people especially at this location your $$$!!!!

I’m renting from rent a center and I also applied for a job at the store in my location. Well I make payments every other week well the week before last I made a payment and my payment shouldn’t be until this week I got an email stating that I needed to make a payment Saturday mind you I’ve never missed a payment anyways I called and asked why I needed to make double payments they informed me that I was behind and I told them I wasn’t so I canceled auto pay and didn’t make a payment. Well I was supposed to get a call today for the job and I saw they posted it on Facebook they are hiring for the position I applied for needless to say they are a crap place to rent from and I advise everyone to not rent from them

I always rented from rent a center never had any issues but I always paid online and they knew it on grant ave auburn ny rent a center and they continue harassed me and be unprofessional and rude when I talked to them about my online account and not only that they didn’t even had my legal name they made it where I couldn’t change it I would not recommend them at all very unprofessional rude disgusting people and when they delivered the merchandise they didn’t even wear a mask when this happened durning Covid outbreak.

Greenville Texas. I had been looking for a coffee table and end tables for our guest home. I went to several different place and I didn’t find any that I like. I had one more stop to make but I saw the Rent a Center store and thought well I check to see if they have something. The salesman I dealt with was Garrett. I told him what I was looking for and and he said he had 2 different sets. He showed me the sets. I explained that I had one more store I was going check and it was on my home (30 miles). There was one set that I liked but was not the exact color I was wanting. I asked him if I purchased it could I have a refund if the other store has what I wanted. He said “Let me check” He went into the back office and then came back to counter and said “Yes, I can do that.” I purchased the item and he loaded it in my truck. I went to the other store and found the tables that I wanted. I drove back to the Rent a Center to get a refund on my credit card. Garrett was at lunch so I spoke with the Assistant Manager Jason. He told me they do not give refunds. (This item was brand new in the box. Had not been touched by anyone but Garrett in two hours). I explained to him what happened with Garrett and again he told be they do not give refunds but I could wait on Garrett to come back from lunch and discuss it with him. I waited for over 30 minutes. When Garrett arrived Jason had discussed this with him. When I approached Garrett and told him I needed my refund he said they did not give refunds. He lied! Of course I became angry because I spoke my mind. I told him and Jason to look at their cameras and they could see that Garrett lied. He told me I could call the 1-800 number and file a complaint. I left the store very angry. I was on hold for 47 minutes. I spoke with a young lady and explained everything that happened. She said she would send the complaint to the district manager and he would call me within 48 hours. That was 4 days ago. I have heard nothing. I would not recommend this company to anyone. They have absolutely no integrity. They lie just to get a sale. The worst service I have ever experienced with a company.

My family and I had recently moved into a new home and needed couches as soon as possible. Every other place we looked at had a delivery date that was over three months out due to shipping delays as a result of Covid. We decided to go to Rent-A-Center and pick up a used set for a very affordable price. We even purchased the warranty just in case. About six weeks in, the first couch broke. It took over a week to get a repair man to come out. Another two months later, the second couch broke. I had had it at that point and went into the store to request a new set of couches Which was covered under the satisfaction warranty. I picked out a great set and had it set to be delivered. The day of they sent me a new contract for the couches. They were supposed to take $900 off for what I had already paid into the current set. The new price tag was $2000 if I had them paid off in six months. I was completely pissed off. I try to fight it with the company but they wouldn’t budge. That would mean that I would be paying $3000 for some basic recliners, and that’s if I would’ve paid them off early. I am so angry with the purchase. I’m still waiting to hear back from the repairman on the second couch, but no one‘s calling me back. Do not go with them and do not buy the warranty. Complete waste of time and money. The satisfaction guarantee it’s just a way to charge you more money if you are not satisfied with your current purchase ( or like in my case where your purchase constantly breaks and you want a replacement)