Rent-A-CenterReviews of rentacenter.com

I rented a recliner at Apopka, FL location on a Thursday and was told delivery would be Monday by noon. Did the contract and paid for 1 month rental. Needed it for my husband who had open heart surgery. I informed them about why I wanted a rental. Monday comes around and I call at 10am they tell me that they just got into the office and window for delivery was between 12 to 2 pm. Called about 1130 ish and the employee informed that he put a call to driver and he would call me back when he got a response. Called at 130pm was informed that the managers husband tested positive for Covid and I had to make arrangements to pick up the recliner. My husband was ready for discharge from the hospital at 100pm. They refused to refund me immediately informed that receipts will be mailed and cash refund will be mailed per manager instructions. Employee also stated ‘you will not be the first one to make a complaint’ and started laughing. He was not representing the mission or the vision of the company. Very poor customer service and I would be cautious on renting anything from this location.

I asked him to move the furniture I bought from them to a new place they won't even do that so this will be the last time I ever rent from them

This has been the worst experience ever! I had warranty and had had only few months left to pay off 390.00 balance! Wouldnt fix to replace tv Covid-19 hit I lost job and close family and they refused to be compassionate and wait for payment they harassed me on the day of the funeral!! What was 390.00 balance turned out me paying interest, late fees of 300 more! Every month goes up 75 with my payment!! Please never ever rent there. Plus walmart had the same exact tv for 400.00 i payed 2000! plus +the interest etc!! This has been hard year Thanks Rent a center No Help!

Have ordered twice from the Muscle Shoals store, promised a delivery time, and they have never met the delivery time, staff apparently doesn't know what is going on, one says its on the way, call again almost a hour later they say truck just left, not a way to do business!

I’ve dealt with rent a center before but it was the Hayward location and being that they moved I decided to go with the Redwood City location. Worst decision EVER! The staff is very unprofessional and clueless! I was delivered a couch that had to be put together, which was fine but one of the pieces was broken. I called and asked for a replacement piece and was given attitude from the store manager CLAUDIA! Never in my life have I been told by and employee or manager “ well like I said!” Or “well what do you want me to do?” or even “well I haven’t been here so I don’t know what happened!” She sent the piece, I put the piece on and still wasn’t able to put the couch together! At this time I was over it, I had the couch maybe 2 weeks and couldn’t use one side of it. I called CLAUDIA and explained my frustration and again was given attitude saying, “well we’re not a short term rental company!” Instead of her asking what she could do to try and solve the problem she places me on hold and then proceeds to tell me that they will pick the couch up, I agree with the date and time and hang up. I never received a call saying they were on their way to retrieve the couch or anything, if someone says they will be there before 12pm a call would be great! I call the store again and I get CLAUDIA once again and explain that they never came to pick up the couch, she then says “yah they did, but nobody answered!” We exchange words and schedule another date. It has now been a month and they will be here tomorrow to collect the couch. I honestly have never been treated so poorly by a company on my life. A complete waste of my time and my money and will NEVER do business with this company EVER again!

rent a center did have good service but i bought a twin size bed and a frame they are expecting me to pay over a thousand dollars hell no rent a center is a complete rip off

Ridiculous.cant even start an account with them because i live 8 miles out of the range of rutlands delivery and 10 miles from plattaburghs.called rutland store and they arent willing to go that extra couple miles for a customer.

I purchased a queen size bed with mattress and its been two days and the mattress is lumpy and keeps sinking to the floor when I sit on it. I'm a big girl but I'm not that big were the mattress can't hold me. They say let the mattress expand but it hasn't expanded yet. The mattress is not even touching the bed post, there's too much space in between. There is a big dent in the middle of the mattress, its like sleeping in a big hole. I don't know what to do about this. They gonna have to replace the mattress because I am not paying for something that I can't use.