Renewal by AndersenReviews of renewalbyandersen.com

I was actually impressed with the entire Renewal by Andersen process start to finish. I think some branches operate differently from others, but everyone from sales rep to installation crew cared about the project.

Their TV ad is a total scam! It says "Buy one, get one 40% off". I needed two, so I called the 800 number. Surprise! - it's only if you buy 4! It cost me about 20 minutes on the phone with their sales person before I found this out. Don't waste your time with Andersen!

First windows were installed incorrectly. First night during a storm. It was blowing so hard when was coming through the window itself. And rattling plastic on the floor that I had while they were installing. The window made so much noise that woke me up. Second one of the case, windows lacking mechanisms was broken even before they installed it. Poor quality control at manufacturing. Should have caught at them before. They even brought the window out to install it. Third, the windows weren't even properly insulated. Some weren't insulated at all between the rough and opening and the window. I have pictures showing daylight coming through before they put the window trim around. Finally, one window doesn't even close and has a quarter inch gap in it. Yesterday they would replace the window for an additional.$1200. We had 10 windows replaced. They came out and reinsulated 3 of the 10. Have you got to come out and reinstate the other 7, it's going on 3 years. Windos installed 02/23.

The salesman didn’t bother to show me what he could furnish for one of my windows. He failed to verify that their company could even handle a window of this size. I ended up with a very expensive Frankenstein design that would have worked, if he had ordered vertical mullions instead of horizontal. Ours is an old house that doesn’t carry the style well. Salesman was insistent that I couldn’t have a simple double hung with vertical division so it looked like the storm window it replaced. He might have found a suitable window in one of their less expensive lines, but he wouldn’t show me any of those lines. I think if you pay thousands of dollars for a window, you should get what you want.

I wouldn't recommend Anderson. The final product is overall a good product and the guys in the field do good work in San Diego. But the salesman did not put in the order correctly then management did not make it right. They offered to let me pay more if I wanted it done as I asked. The finance company is a third party and is sketchy too. They may say they want half up front but in my case, I had to pay 64% instead. So basically I didn't get what I asked for and it took 6 months instead of 3. Plus, don't believe everything the salesman tells you and do not sign anything until you get a printed copy and read it well!

I wish that my experience with Renewal by Andersen (Central Florida) was as wonderful as all of the gushing (fake?) Google reviews posted online. But, sorry to say... my experience has been bad. Very bad. I signed a contract and Paid in Full for 2 windows and a sliding door- JULY 2024. A year has passed and I have No Windows or Door.. and Andersen has my money ($25,000). Their Rep left a voice-mail last October 2024 that they have my windows and are ready to install them. OK, but then no response to my calls, or emails to schedule the installation. In January 2025, I finally sent a Certified Letter asking for the work or a refund. Ten days later, I received a call "Just sign one document and we can pull a permit to install your windows." I asked to see the document. No response. A month later, another call, "Just sign this document, so we can pull a permit and install your windows." I asked to see the document. No response. I finally went to the building department myself and it turns out that the Permit had already been issued! Renewal by Andersen was just playing games with me. Now, I am dealing with their corporate attorney because the owner, JARED LEE MELLICK, apparently won't respond to a legitimate customer complaint. Their attorney said I could have my money back, minus a $14,000 Penalty. I declined. Then, they offered a refund, minus an $8,000 Penalty. What did I do wrong to deserve a Penalty? I paid for the windows in advance, provided all the documents they asked for, begged them to install my windows, listened to their phony excuses, and now have been waiting for a full year... with nothing but aggravation to show for it. If you are thinking about hiring Renewal by Andersen (Central Florida) for your home project.... think again.

The warehouse lost one of our sliding glass doors and it wasn't installed until several months after the rest of our project was completed. Even then, the door was missing hardware. Our Installation Manager promised us a "significant" refund. After months of trying to get an update, they finally told as they were authorized to give us an amount that represented 0.5% of the cost of our total project or 2% of the door in question (i.e., NOT significant). We told them this was unacceptable. We still have not heard back from Corporate.

The installation of two large double casement windows was excellent. But their business office is disorganized. The first installation date was missed without notice, and the final invoice/receipt is many pages long but contains NO DETAILS regarding the construction or efficiency specifications of the windows. I and their sales department have been attempting to reach the business office for months and no response. Their silence will cost me thousands of dollars in expiring rebates.