Renewal by AndersenReviews of renewalbyandersen.com

I had all of the windows in my home replaced by Andersen almost 3 years ago. It wasn't cheap. The winter they were replaced was relatively mild so I didn't notice too much of a problem. I did notice the heat in summer and called to ask for someone to come out and check that they were properly installed. A person did show up but he sounded pretty much like a robot with a memorized script that didn't address my issue. It boiled down to me getting the run around. I suffered through the following winter but this year, we are getting arctic fronts even before winter arrives and I'm really feeling it. It even feels breezy inside but its probably just my imagination. All I know is that I am cold and angry that I spent thousands only to be less comfortable than I was with 30+ year old windows. I therefore would not recommend Andersen.

We recently had new windows and a sliding door installed by Renewal by Andersen, and the experience was very disappointing. Despite assurances that their products are flawless, multiple issues appeared shortly after installation. Follow-up repairs were ineffective, and the company did not take full responsibility for the problems. If you care about quality installation, proper workmanship, and good customer service, we strongly recommend thoroughly researching your options before selecting an installer. We would not choose Renewal by Andersen again given the challenges we experienced with warranty claims.

These people are horrible. They do not want you to understand what you are buying, but rather want to pressure sell you into buying Anderson doors at an inflated price (I bought the same doors at a significantly lower cost) and then tell you that you are going to lose discounts unless you "buy right now". After that, they call you every day and harrass you. STAY AWAY FROM THESE PEOPLE!!!!

I am reviewing Renewal by Andersen Richmond. I paid $12K for a replacement set of patio doors and expected doors with no quality issues at that price. The sale and financing portions were very well done. Installation was also pretty easy after a lengthy production time. Problem came when I noticed a large area of small dust like debris that looked like a spider web inside one of the windows when the morning sun came thru. I called customer service and they took pictures. I received a call saying my replacement "doors" were on order. When install happened, only one door was installed - not the one I had complained about. Further discussion resulted in more technician picture taking, but there was never anyone who could arrive early morning to capture the "dust" in the morning light. However, door that was replaced has an interior (between the glass) mark and they are denying it was there when installed. Not sure how I can be responsible for a between the glass defect. Renewal advertises that they provide the single point (install, manufacture) responsibility, but I feel that is actually a negative if hiding behind their own product. I have not found them to stand by their product quality. I found their various departments just put up the same walls as separate companies without the incentive of satisfying a customer that a supplier normally has. I've requested that my complaint be acknowledged by the manager, but they will not provide any names or phone numbers of supervisors or quality personnel who are making these determinations. I had planned to follow up with replacement windows, but I don't feel the "quality" or customer service is anywhere near the extra price. I've even gone to pointing out the flaws in the doors to anyone that comes into my home so they don't fall victim

This company is a scam! We needed to replace a few windows and decided to go with Renewal by Andersen due to their supposed efficiency. After the windows were installed and we proceeded to apply for the home improvement grant, we were told the specs provided when they installed them wasn’t good enough; that the new windows were not efficient enough to qualify. Then, within 6 months of installing these brand new (very expensive) windows, two of the four windows are compromised and have moisture building up between the panes. Customer service sucks, and we have yet to resolve the problem of the compromised windows.

We were stupid and didn't shop or look for a glazier! Don't make those mistakes! Extreme overpricing and inefficient supply chain and tech staff unfamiliar with local permitting! We bought a similar large window in 2023 in SANTA CLARA COUNTY for a little more than ONE-TWENTIETH the price of the window and install from "ANDERSON RENEWAL" for San Francisco! We will recommend widely on social media to GO TO A LOCAL GLAZIER unless the customer has money to burn! A fool and his money are soon parted....!!!!

I bought Renewal by Andersen windows a little over three years ago. When they were installed, it was apparent that the windows were too large for my existing frames. They contacted me and had me send pictures. They decided it was an installation problem. So this means I pay for the repairs. I've had three different contractors in my house looking at my window, and they all agree the windows are too big. This should make it a manufacturing problem. So much for the warranty. It seems like they have my money, so service is out of the question. Doug Spieker DAV

How does this company make money? They are highly overpriced, I was qouted six figures for nine windows, two sliding glass doors and an entry door. The sales guy kept saying everything window and door is custom job. How is it custom when I live in a residential block built in the late 2000? He didnt even break down the prices for me, I had to ask how much a window costs and his reply was 8k for one window! Expect a new mortgage if you go with this company.