remedyliquor.comReviews of remedyliquor.com

Called them couple times about detail of current promo. Also sent email about the same question. But no response. It's impossible to get to life person for internet orders

Recently placed a large order, prior to reading some of the negative reviews. So was a little nervous with what would happen. After three business days I was notified that a partial shipment was being sent out and the remainder were still being prepared. The initial shipment was about a third of my total order and was being shipped from one of their stores closer to my area. So that was the first positive thing that there was no additional shipping costs and they were sending out what was immediately available. Received the first shipment and the packaging (individual, plastic suitcase-like wrapping) was superb, and the products were as described with no damage. Today, received the remainder of my order, with the same exceptional packaging. No complaints…thank you Remedy Liquor.

Top shelf booze at low shelf prices! Complaints on here seem to be about breakage, slow shipping and communication. I paid $2.25 for Package Protection - all came PERFECTLY. I paid $174, including S&H, and saved $105 on same bottles local! VERY VERY pleased! My only complaint; it took 2 weeks to arrive. The FedEx tracking # provided was wrong (so I logged into my FedEx account for correct #). No way to SPEAK to them. Listed phone number is only a message "please email". Will I continue to buy from Remedy? - ABSOLUTELY!!!

Recently, I placed an online order with Remedy Liquors, including several bottles of tequila. Upon arrival, I discovered that one of the bottles a Clase Azul was leaking inside the package. While the seal was partially intact, the cap was visibly rusted on the inside, and the bottle was covered in a brown liquid that did not resemble tequila. I immediately contacted Remedy Liquors to report the issue, providing photos as evidence. Their response was disappointing they offered only a $10 credit and refused to issue a refund or replace the damaged bottle unless I shipped it back. Given that the bottle was actively leaking, this request was both impractical and unreasonable. I also had witnesses present when I opened the package who can verify the condition of the bottle. Despite this, Remedy Liquors declined to take responsibility for the defective product. As a serious collector of fine spirits, I expect better service from a retailer specializing in premium liquors. Remedy Liquors' handling of this situation was unacceptable, and as a result, they have lost not only my business but also that of my friends.

Bought Remy Martin XO cognac several times Fast no hassle shipping 100% satisfied

this is a scam business . i ordered a bottle of champagne from them they took weeks and did not ship and at rhe end charged me 12 dollars restocking fee. they are im the business of ripping customers off.. pretty simple advertise alcohol prices online . people pay you money . delay shipping a long time untill customer is frustrated and then charge them 12 dollars re stocking fee great plan to make 12 dollars for free and do nothing.

Ordered 4 bottles of tequila through Flaviar and received the wrong bottles . Flaviar customer service was very helpful and responsive as they communicated to the vendor (Remedy LC) to resolve the issue. Remedy initially came back stating I was sent the correct bottles. I supplied photos of what was delivered vs what I ordered from the website, confirmation pages, emails. Weeks went by and still no resolve from Remedy. All I wanted was to exchange what I received and get the correct bottles I ordered. In the end Flaviar just refunded my money and supplied me with a return label for the incorrect bottles. What a hassle and still don't have the product I ordered. Don't get why they couldn't just send me the correct bottles, as they are currently still being offered on both Flaviar's and Remedy's websites. Doesn't make sense to me. I have since placed an order with Sip Tequila, I will see how it goes this time around.

I had high expectations from Remedy Liquor as a long-time customer, but my recent experience has been extremely disappointing. I ordered a collectible, high-value bottle priced at $250 and even paid a 15% markup for their "package protection" to ensure it would arrive safely. However, when the package arrived, the bottle’s seal was broken, raising serious concerns about its authenticity, integrity, and whether it had been tampered with. I immediately contacted Remedy Liquor with photos of the damaged product, requesting a replacement or resolution. Not only did they fail to respond to multiple follow-ups, but when I referred to the package protection, they stated that the protection doesn’t cover this kind of issue. This makes their so-called "protection" fee feel like an unnecessary and misleading expense. To make matters worse, the same product is now listed on their website for $180. This highlights that resolving the issue would have been a minimal cost to them, but they chose to ignore a loyal customer. For anyone considering purchasing collectible or expensive items from Remedy Liquor, I strongly recommend thinking twice. The lack of proper packaging, accountability, and customer support makes this a risky choice. Paying extra for package protection is pointless if it doesn’t even cover issues like this. I will be filing a complaint with the Better Business Bureau (BBB) and have already disputed the charge with my credit card company. A business that fails to stand by its promises and ignores legitimate customer concerns does not deserve the trust of its clientele. Proceed with caution, especially for high-value purchases.