remedyliquor.comReviews of remedyliquor.com

I have ordered from Remedy three times to date and have had no issues with delivery (on time, well packaged, etc.). I called their customer service department (only because I was having issues checking out -- I live in an area that shares a zip code between 3 towns, my issue -- not theirs). Customer service rep was excellent. She figured out the issue and sent me a direct invoice to get around the shipping glitch. Items arrived quickly and in great condition. Would order again.

I have placed 29 orders with Remedy Liquor over the past three years, spending nearly $6000 on their products. The first 28 orders I placed came off without incident. But my 29th order, placed Oct. 17, 2025 (and the last order I will ever place with Remedy Liquor) arrived by FedEx on Oct. 27, 2025. All the bottles I ordered except for one --MACALLAN 12YR SCOTCH SINGLE MALT AGED IN A SHERRY OAK CASK -- were in the order I received. I immediately contacted Remedy's customer service department to report the missing $83 bottle of MACALLAN 12YR SCOTCH. I also explained that the alcohol I ordered was for a family gathering we had scheduled for Friday, Nov. 14, 2025, to welcome home a service member who has been stationed in the Middle East for three years. After two automated customer service responses, Remedy Liquor refused to accept responsibility for the missing bottle of Scotch. To prove their point, they sent me a photo of the five bottles of alcohol I ordered, allegedly taken in their shipping department. This proved nothing except to show a lineup of the same products I ordered. This company is unethical, petty and untrustworthy. To avoid accepting responsibility for a missing $83 bottle of Scotch never delivered, they sacrificed $6000 in future sales. Such brilliant business minds. Don't waste your time or money ordering from seasoned grifters.

Do not buy anything worth more than $40 from this company. They ship damaged products and put previously damaged items in protective sleeves. They also skirt accountability by blaming the shipper even though the packaging is in perfect condition. Spend your money at a more reputable establishment.

I have ordered several times from this company and never had a problem before. Unfortunately, this time the packaging was very poorly done. The bottle itself arrived intact, but the box was completely crushed because it was packed in a very tight plastic wrapper with no proper protection. I pay for shipping protection and insurance precisely to avoid issues like this, and I was very disappointed to receive a damaged box. Since I collect these bottles, the condition of the box is just as important as the bottle itself. This was not what I paid for, and I expected much better care in packaging.

Package broken in shipment and I have the package protection insurance. Well, it's been over a month since FedEx notified them that they package was damaged and could not be delivered. I show the package returning back to Remedy. They can't find it so they tell me I need to wait. But, FedEx has already returned it to them and they won't even look to see what's going on and correct the issue. These folks are awful when things go wrong. They don't do anything to fix issues. I regret shopping with them.

An order I placed over 2 months ago went missing en route. I had ordered the package protection. When the package went missing, suddenly my online invoice showed I didn't have the protection. Well I did purchase the protection, their website had a bug that removed it, without notice, from my cart. I documented the bug for them and shared my concerns. Initially, they seemed to understand the situation and assured me they would get right back to me. Well, that never happened. They don't want to have any responsibility when things go wrong. I have successfully had prior orders from them. They do sell legitimate things at decent prices. But, if something goes wrong, they don't do anything to fix the problem. They stop responding and seem to hope that I give up. I'm opening a dispute with my Credit Card provider on Monday if they don't fix this. They could have so easily fixed the situation and made things better. Instead, 2 months later, I'm still witihout my order or any sort of concern from them. DON'T TRUST THEM.

Terrible customer service. No way to speak to anyone about online order. Email replies take forever. FedEx lost my package yet Remedy refuses to refund my entire purchase price. They claim the insurance is only for the bottle, but I know for a FACT that FedEx refunded shipping to them. SO they made a $23 profit for nothing! AVOID!!!

This place has gone down hill. I ordered over $600 worth of wine. They alleged that it was shipped and that "I" told the shipping company to put a "Hold" on the shipment which is nonsense and a scam. This place is a scam and did not offer me a refund.