remedyliquor.comReviews of remedyliquor.com

I had an online order more than 2 months now. They took my $$$ but never sent it. I called 2 times and each time I was told that it will be shipped. That never happened. I call again today but no one answered.

It took nearly a month for them to complete my order. No luck reaching “customer service” by phone (despite being on hold in the queue for literally three hours before being hung up on), and no reply by email. My order fianally arrived—long after I sent a request to cancel it and long after it was way too late to give it as the gifts the items were intended to be. Horrible.

Beware of this scams company, I ordered some liquor for new year party, after 8 days without any response from the company I tried to cancel my order and they responded with 5% restocking fee when they didn’t even shipped my order yet, never buy from them again, don’t buy from them save yourself some headache

Item was received in a damaged condition, as evidenced by the attached images, indicating that the damage did not occur during shipping. Remedy Liquor's knowingly sent out goods that were already damaged. The damage to the boxes and labels was not a result of the shipping process. The box was compromised by Remedy Liquor's and its staff, and it was sold to an unaware customer under misleading circumstances. Remedy Liquor's customer service number, (818) 495-9998, is currently non-functional, leaving customers without assistance. The ongoing email exchanges suggest that the vendor is intentionally selling defective products. Remedy Liquor's is refusing to take any responsibility for shipping damaged goods.

I have placed many orders over the years without issues. The most recent two boxes that I received looked like a 2 year old packed it with whatever was lying around the warehouse. One bottle leaked. The company said they would not stand behind it because I did not purchase the extra insurance from them. I replied that by not buying their optional insurance I should not get insufficient quality in packaging. They would not reply to me after several requests. After buying thousands of dollars from them over the last few years I would have thought there would be better customer service. I placed another order around the same time from Sip Tequila and the packaging was outstanding. No leaks. Unfortunately I will not by from Remedy again. To save a dollar on a bottle vs. others and get such poor packaging and customer service is not worth it.

I placed an order. The tracking number they sent showed the order never left California, and Remedy even said the package was delivered, but it was not. They later said the package had been damaged while in transit, and they had to wait to receive it back from Fedex. They never sent out the order, and they have not refunded my money.

We experienced extremely poor service! We purchased a bottle of cognac as a birthday gift for a friend, but it was never delivered. FedEx claimed that someone signed for it, but the name was clearly fake, suggesting the parcel was stolen. Despite paying a significant amount for insurance and delivery, Remedy refused to assist, stating that FedEx had delivered the parcel. Our interaction with Remedy's support was extremely unpleasant, and we will never buy from this store again. While the lost money is frustrating, it's the undelivered gift for our friend that truly disappoints us.

On line ads advertise free shipping and pal pal payment they would not honor either they seem to be a scam company I tried to include photos of their ads but couldn’t find way to transfer photo to this review