RelieflylabReviews of relieflylab.com

Response from RelieflylabJul 8, 2025

Hi, We’re truly sorry to hear about your experience, and we completely understand your frustration. That’s not the kind of service we aim to deliver. Please know that we’re here to help and want to make things right for you. If you're open to it, we’d appreciate the chance to review your case and find a better resolution. Kindly share your order number or email us directly so we can look into it right away. We value your feedback — it helps us improve and serve our customers better. Best regards,

Response from RelieflylabJul 8, 2025

Hi Jean-Louis, We’re very sorry to hear about your experience and truly apologize for the delay and frustration this has caused. We completely understand how disappointing this must be, especially after following all the return steps as instructed. Please rest assured we are here to resolve this for you. I’ve escalated your case to our senior support team and requested urgent attention. You will receive a proper update and resolution shortly. Thank you for your patience, and again, we sincerely apologize for the inconvenience. Best regards,

Response from RelieflylabJun 22, 2025

Hi Patricia, Thank you for your feedback, and we're genuinely sorry to hear about your experience. We’ve requested your order information through Trustpilot so we can locate your account and assist you directly. Please rest assured — we are here to support and help resolve any issue you’re facing. While shipping times can vary depending on location and product availability, we always strive to be transparent and communicate clearly throughout the process. We apologize if this wasn’t your experience and will make sure your concerns are addressed.

Response from RelieflylabJun 22, 2025

Hi Val, I'm truly sorry to hear about your experience — that’s definitely not the kind of service we aim to provide. We’d love the opportunity to make this right. Could you please provide your order number or respond to our Trust pilot information request? We’ll personally look into this for you and ensure it’s resolved as quickly as possible. We're here to help — and we take your concerns seriously, especially when it comes to seniors and fixed incomes. Please let us assist you.

Response from RelieflylabJun 22, 2025

Hi Jeff, Thank you for your feedback. We’re genuinely sorry to hear about your continued frustration. However, we’d like to clarify that we have communicated with you both via phone and email, and based on those conversations, we had reached a mutual agreement regarding your concerns. We understand your disappointment and are always working to improve our service. If there’s anything still unresolved or if you need further support, please don’t hesitate to reach back out — we're here to help. Best regards,

Response from RelieflylabJun 22, 2025

Hi Caron, Thank you for bringing this to our attention, and we're truly sorry for the delay and inconvenience you've experienced. We’ve sent a request for more information through Trust pilot so we can locate your order and assist you directly. Please know that we're here to help and resolve this for you as quickly as possible. Your satisfaction matters to us, and we’re committed to making things right. Best regards,

Response from RelieflylabJun 22, 2025

We're sorry to hear about your experience and truly appreciate your feedback. Please know we are here to help you. We've sent a request for more information through Trust pilot so we can locate your order and assist with you. Your satisfaction is important to us, and we're committed to resolving this for you as quickly and fairly as possible. Best regards,

Response from RelieflylabApr 4, 2025

Hi Lousy, Thank you so much for your valuable feedback. We’re truly sorry for the delay and the missing tracking info on your March 11 order. We're urgently investigating this with our shipping partner and will update you shortly. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this quickly. Best regards,