I ordered my shoulder device on Jan 18 2025 and as Feb 1 2025 I have not received it. Can you help me with its delivery to me and when I can expect it? I will be glad to give a review when I have had an opportunity to use it.
Thank you.
Response from RelieflylabFeb 2, 2025
Thank you for sharing your valuable feedback with us. We truly appreciate your patience and understanding. We will review your concerns and get back to you as soon as possible with the next steps.
Please let us know if there’s anything else we can assist you with in the meantime.
DK
Danny K.
Weak plastic construction
The long fingers broke after only two uses. Can't handle being under pressure.
Response from RelieflylabJan 13, 2025
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Your comments are valuable to us, and we will review the issue to ensure it is addressed promptly. If you would like further assistance or a resolution, please let us know.
NI
Nick
Awkward to put on and use
Awkward to put on. Awkward to activate and read the dial/control. Even the instructions indicate it may be easier for some people to look in the mirror to operate the controls. Here's an idea....don't make it that way. Everyone nees to see the controls, why make it so difficult? I thought I was getting something special. Instaed I got a heating pad with a built in "Tens" pulsator. I have both of these already, didn't need a combo pack that is awkward to put on and use.
Response from RelieflylabDec 21, 2024
Thank you for sharing your experience with us. We value your feedback and understand your concerns about the device's design and usability.
We’ve received your details and feedback via Trustpilot and are currently reviewing your order. Our team will get back to you shortly with a resolution to address your concerns.
Thank you for your patience and for bringing this to our attention. We’re committed to ensuring your satisfaction.
HR
Heidi R.
Battery goes dead really fast ☹️ doesn't…
Battery goes dead really fast ☹️ doesn't give much support to the shoulder..not impressed for the price of it ...would not recommend to a friend
Response from RelieflylabDec 21, 2024
Thank you for sharing your experience with us. We value your feedback and understand your concerns about the device's design and usability.
We’ve received your details and feedback via Trustpilot and are currently reviewing your order. Our team will get back to you shortly with a resolution to address your concerns.
Thank you for your patience and for bringing this to our attention. We’re committed to ensuring your satisfaction.
MS
.mary S.
I ordered a cooling blanket for my…
I ordered a cooling blanket for my grandson who has autism and I ordered it on the 25 of august …I was told it’s fast delivery and priority..iam still waiting on it to arrive iv texted them and asked them to refund me and to explain where my order is but after 15/20 emails iv still not received my blanket or my money …I have bone on bone knee pain but I would rather suffer than go through this again
Response from RelieflylabDec 21, 2024
We deeply apologize for the inconvenience and frustration you’ve experienced with your order. We truly value your feedback and understand how disappointing this situation must be, especially given your expectations for fast delivery.
Please rest assured that we are committed to resolving this for you as quickly as possible. Our team is currently reviewing your order and will work to either ensure delivery or issue a full refund if the item cannot be located.
Thank you for your patience and for bringing this to our attention. We will follow up shortly with a resolution.
MC
Michelle C.
Order took 8 weeks to receive
Order never received. Sent 2 emails to customer service. No response. No customer service phone number either. Tracking number provided doesn’t give any tracking information.
Update: 3/14/2024 - finally received product after 8 weeks, 2 emails, and a product review. Customer service is still nonexistent and responses are all automated emails. I have not had the opportunity to use product since I just received it 2 days ago. Response to initial review was posted by company on the day I received product. I’m not sure this is a coincidence. Product arrived in excellent condition, well packaged, and did not look as though it had been through an 8 week long journey from China. No complaints regarding product. Just customer service.
Response from RelieflylabMar 13, 2024
Dear Michelle,
Thank you for taking the time to share your experience. We are truly sorry to hear about your negative experience and apologize for any inconvenience this may have caused.
We have carefully reviewed your case and would like to assure you that your situation was an exception and does not reflect our standard of quality. According to our records, several email communications regarding the update of your shipment were sent to you, including an email with the tracking code on 25th January. According to the courier’s information, the package was successfully delivered.
We understand that communications may sometimes fail to reach the recipient due to various reasons, such as issues with spam filters or typographical errors in the email address. We would be more than happy to address any remaining issues and ensure you are fully satisfied with your purchase.
Please, we invite you to contact us directly at [email protected], so we can further investigate your situation and provide a suitable solution. Your satisfaction is our priority, and we will do our utmost to resolve this matter to your satisfaction.
We appreciate your understanding and hope to restore your trust in our company.
Kind regards,
Warm regards,
Sarah from Reliefly
