Reliable PartsReviews of reliableparts.com

Before you buy from them, look carefully at their return policy, which says they will not accept any "installed" parts under any circumstances. You can bring back a brand new unused part next day with proof of purchase and they will find "signs of installation" even if it has none and will not except your return, with restocking fee or not. Period! How pathetic is that? Put simple, expect all part sales final and not-returnable with this company. Also, they are selling unbranded parts which could well be counterfeit. The heater element I got from them was supposed to have GE OEM permanent stamp on it, at least a part number, voltage and wattage ratings, which all reputable brands put on their products, so you know what you are buying and what you deal with in the field. Refer to NFPA 70, 2023 > 4 Equipment for General Use > 422 Appliances > 422.61 Marking of Heating Elements. But this one had none at all. They will tell you that this is due to how they procure items from manufacturers "in bulk". Sure! Chinese knockoff sweatshops do just that! So, they are by minimum not code compliant, worse could be selling fake parts and charge you a premium for worthless POC. Bottom line - nothing short of scam. How can you trust a company like that? I'll never deal with them again!

I talked to a customer service person online and told them my issue. They told me the part that was needed and it was wrong. The worst part was that it was for a cottage appliance and by the time it was shipped to me, we closed it up until the season was over. I didn't know the part was wrong until I went up to the cottage a few months later and tried to install it. Of course, the have a 30 day return policy....and by the time I had a chance to replace, it was too late. I reached out to customer service for help, but they refuse to be understanding. Brutal.

Wrong part received, but i ordered the right one (as state on the bill). I email them, call them, etc. In french, in english, nobody i talked in this company seems to have a level of understanding above a 3 years old kid. Nobody in this company can open i picture send from gmail. I will never never never buy again from them. You shipped the wrong part can I have my part and the right one for **** sake!!!!!!! Go elsewhere and please bankrupted them. It's been 20 days and I talked to them each of those days and they still don't understand a thing.

Ordered a start capacitor for a fridge. Did not receive the advertised part made in japan. They sent me a cheap part made in india with incorrect value which I cannot use. Wrote to them and did not bother to reply. Lost 38 dollars as a result. Had to get the part somewhere else.

Terrible customer service. called for help he said go on website. Not buying from them.

My 18-year-old Whirlpool oven stopped working last week—the bake element gave out. I searched everywhere: Home Depot, Canadian Tire, Rona... tried a few universal parts, but nothing fit. Then a helpful staff member at Home Depot suggested I check out Reliable Parts. I found the exact discontinued bake element I needed on their website—at a better price than similar parts. It arrived in just two days and took me only five minutes to install. The oven’s working perfectly again. Huge thanks to Reliable Parts! I don't have to buy a new oven.

I ordered microwave mounting bracket and parts, which was fine. I forgot to deselect the "shipping is the same as billing". Within 2 hours of placing the order, I contacted them to advise, and to ask them to update the shipping address. I was told that this was impossible as the items had already shipped. THIS WAS A BLATANT LIE. I received an email from Canada Post 5 hours later saying a label had been created and I would be advised when the item had shipped. It's now the day after, I call again, only to be told that no, they cannot go into the warehouse and find the item and create a new label. They confirmed that it had NOT YET been shipped, though. Lazy lazy lazy and, as stated above, an outright lie. First and only time I'll order from this company. You better not make a mistake on your order, because no one will help you!

Bought a part for my fridge online and realized that the part is not in stock. I cancelled within 1 hour by phone and received email. A week later, I see charges on my cc from this company. I reported my dispute for the charges. My cc company cancelled my card after investigation. The second transaction was suspicious to my cc company since I didn’t order anything.