Reliable PartsReviews of reliableparts.com

They advertise "Same day shipping" but it took 6 days to get the part to me. And the part arrived damaged, their business model to replace the damaged unit is bad, they do not want the part back, instead you have to give info to the support staff which in turn send you an email to advise you on how to proceed (an insurance claim), they do not want to deal with you on the phone. (to be fair the second support staff I talked to was more helpful) You have to submit a claim and IF APPROVED they will issue a refund, which will take another 5-7 days, grrr. I then said I don't want it any more I just want a refund and I'll send the part back. Again they do not want the "damaged part" back and will not issue a refund just an insurance claim. It OBVIOUSLY made me look for other option, since I kinda needed my washing machine fixed after already 8 days. I looked at Amazon for the same OEM part they sent me (not the original samsung part), it was available for next day delivery for almost $100 cheaper. ($143.91 down to $48.67 exact same part) I would not recommend unless its your last option.

I ordered a part from Reliable Parts, and the total came to $69.00. I chose to have it shipped to a pickup location, assuming that shipping was included—there was no mention of any additional shipping charges during checkout. However, after picking up the part, I was surprised to find an extra charge of $19.95 plus 12% tax. Had I known about this upfront, I would have opted to have it shipped directly to my address instead. I’m really disappointed by the lack of transparency. It feels misleading, especially when the shipping costs are only revealed after the fact.

Just like to let you know how helpful your employee, Danielle (Davis?) was on the phone just now. I think the last name was Davis or Lewis. She just helped me place an order for a part for my fridge that I could not find online. She was very courteous and a pleasure to talk to

Stay away from this company. Ordered a BBQ part 1 month ago and it still has not shipped. Who knows how much longer it will take. Credit card was also charged 3 times

Reliable parts helped me search for an oven controller part that turns out was no longer available, even tried next higher assembly. They were most pleasant to deal with. Then they helped me locate hard to find Weber Genesis grill parts, that were in short supply. Ordered online, pickup in Ottawa Bank street. Great in store staff too.

Don't buy from this crappy company. You won't get your parts and they won't answer the phone. Treat them like drugs...just say no!

I ordered a part on August 8, received a receipt, and the amount was charged to my credit card. To date, I have not received the part and they can't find any record of it even though I presented them with a copy of their email confirming the order and the charge on my credit card. I am still awaiting a credit as I had to order the part from another vendor.

Unfortunately, I had the worst experience ever when I emailed Reliable Parts to cancel my subscription. I got a reply that they can not cancel my subscription, as requested. Although I informed them that I no longer want to request any parts from their online store, the response I got from them sounded fishy and dishonest.