Cliff B.
Poor Customer Service – No Delivery, No Resolutionred a Bosch dishwasher repair…
I ordered a Bosch dishwasher repair part from Reliable Parts on October 10, paying $54.92 including shipping. The part was needed to repair my broken dishwasher. After more than a week with no delivery, I checked the USPS tracking information, which indicated that USPS had never received the package. I contacted Reliable Parts on October 19. They claimed the package had shipped but suggested USPS had failed to scan it. They opened a lost-package investigation but could provide no confirmation that USPS actually had the package. I requested that they either ship a replacement or issue a refund. Instead, I was told the investigation could take up to eight additional days and that I would have to wait for its conclusion before receiving a refund. Their suggestion, if I needed the part sooner, was to place and pay for another order! In other words, after waiting 11 days for a part I desperately needed, their solution was to make me wait even longer or spend more money with them. I understand that shipping problems happen. What matters is how a company responds when they do. Reliable Parts chose to make its shipping problem my problem rather than take responsibility for getting the merchandise I paid for into my hands. I've now decided to pursue a credit card dispute rather than continue dealing with this company. Very disappointing customer service. I won't be ordering from Reliable Parts again.