Reliable PartsReviews of reliableparts.com

I will say that my experience was that the people I worked with (for the most part) were friendly and tried to be helpful. I think they just have crappy systems. I ordered online for in store pickup (because the prices are a LOT better that way). When I didn't get a notification I could pick up (after several hours) I used their chat (because the phone to my local store seemed to just go to some random persons answering machine). They could not find my order with my order number and asked for the product number. Later, when I CALLED them after again not getting any response I got the same thing. I don't understand why you can't find an order with the order number but somehow can with the product number. I never got an answer on that. Anyway, when I finally got to the store (after being assured I would not have any more problems) I found that my order had been cancelled. So, I had to just get my items from the store. At least they were willing to match the online price. Overall, I wasted almost my whole day trying to get two overpriced parts. I guess since there is not other way to get these parts the same day they can be as crappy as they want and we will still go to them when we really need our appliance fixed right away.

UnReliable parts, ordered some dishwasher parts on Dec.23, 2023 and paid for them. Dec. 28th the wrong parts arrive(Igniter for a BBQ). Call Reliable to let them know and I returned the parts on my own time to them. Wait another week still no parts, called them again. Got put on hold and passed off to another message asking me to leave my number. Called back again to speak to a real A/hole of a customer service rep. Requested my money back and they tell you 3 to 5 days. I did not take 3 to 5 days to pay you or wait 2 plus weeks for bad service. I would not recommend this place for anything. Whomever owns this establishment should pay more attention to your customers than your wallet.

Reliable parts is far from "Reliable." I literally bought an ignitor for my furnace on 1/2/24. It was delivered on 1/4/24 and I installed it in my furnace the next day, 1/5/24. It worked twice with no issues and on the third time the part began to heat up and glow, I heard a popping sound and it cracked right in front of me. It was installed for 15 minutes and broken and now I'm having to file a warranty claim for this. I'm being asked to provide and send 15 different pieces of information for a part I just bought from them 4 days ago. I sent pictures and my order # in my original email as well and there's no way they don't still have my purchase record. Then I was told I could buy a new one from them in the meantime. I spent $65 for a part that lasted 15 minutes. Beware!

This company is a fraud. Dacor referred me to this company to order oven parts. I ordered parts worth $80. They sent me completely different parts. I googled the parts they sent me and found out I could have ordered them online from Amazon for $5.99. When I sent them pictures of the parts they sent me along with the brand name and model, they said they are made by the same manufacturer and comparable. The parts sent are not the parts I ordered, and don't even match the invoice in the box. I called and said I would like to return them for a refund, and they said I would have to return them at my own expense.

scammers. Never sent the part after more than a year. Still charged my credit card every month for the same part. I had to cancel my credit card. After I canceled my card, the next day they emailed me asking if they can charge it again so they can send out the part the next day. Check them out on the BBB.

I received a refrigerator bin via FedEx with a damaged box and a cracked bin. I was going to file a claim with FedEx (but shipper has to file), but chatted with Reliable Parts customer service. I've seen the mixed reviews, but my experience was awesome. I contacted their Warranty Department and sent them pictures of the box and bin and was immediately refunded my money. Perhaps I got lucky working with Latorya (she was great), but that's a great customer service experience .

I tried to return a part and ran into a brick wall. When I sent an inquiry on an address for a return, they sent me the return policy language from their website which was totally useless. So I sent it to the address on the bill of lading (at a cost of $16) only to have it returned to me as "addressee unknown." Followup emails to customer "service" sent unanswered. Bad bad bad ... and their products are overpriced.

Absolutely fantastic service. I bought from them 3 times so far and every single time there was nothing to complain about. Once, the part I received was faulty so I sent them an email about it. A replacement part was at my door the next day, and I didn't have to ship the faulty part back to them. My latest purchase (a Bosch heater pump, ordered on Tuesday) arrived in less than 24 hours after I paid for it online.