CONSTANCE D.
wonderful selection and service
wonderful selection and service

Our staff has an extensive knowledge and years of industry experience to ensure you get the right product at the right price. All purchases are backed by our 100% satisfaction guarantee and unparalleled customer service. Let us show you why our custome...
Regal Floor Coverings (regalfloorcoverings.com) has 315 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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CONSTANCE D.
wonderful selection and service
Greg R.
Chris went above and beyond to expedite my order! His help was greatly appreciated.
Timothy L.
I'm frustrated that the flooring has separated on the ends after installing. Although installed by a professional, the vinyl tiles just don't seem to click together firmly enough to stay. I'm going to end up replacing the entire floor!
Response from Regal Floor CoveringsNov 4, 2019
Timothy, Thank you for bringing the issue that you are having to our attention. I am still waiting on the items that I asked for in order to file a warranty claim. As soon as you are able to get all of that over to me I will get it filed immediately. As I stated on the phone with you, I agree that your floor sounds like it is defective. I look forward to hearing from you. Thank you, Chris Paul President of Operations Regal Floor Coverings
Gurla R.
Very knowledgeable staff! Incredible prices and quick delivery.
Bruce L.
Product was in stock and available for pickup. Transaction went smoothly.
Cindy P.
Ordered 700 sq ft of Emser SL507 GoldenGreen Calibrated/Gauged & Honed 16x16 for our master bathroom. One man, I can't remember if it was CW or someone else, said he even had it on his porch, because it is so skid-proof and durable. When it arrived, it was clearly not the same stone. The whole feel and texture was different. The surface of the one I ordered was smooth and the tile was thick and very heavy. The one I got was rough and thin, even broke when you stepped on it, not at all what you would put on a porch. When I advised Regal Floor or the discrepancy, they said, (and this quote is copied from an email CW of Regal Floors sent me April 25, 2018, from Emser Customer Service.... "you are also correct in your observation that slate is a natural stone which varies greatly from shipment to shipment. in addition, slate is one of the most highly variable stones in that the piece to piece variation within one batch or order is extremely high—with extreme lights and darks of any particular color, and multiple colors included in any given order. here is a screenshot of the order number, with the product description. it does show that the product you reference in your e-mail is the product that was shipped." It is clearly the same product number, but not the same product!! I have pictures of my sample and what they sent me, they are clearly not the same stone.
Response from Regal Floor CoveringsAug 13, 2019
Hello Cindy, Your review states that we send knock off products, which is false. We only source first quality material direct from the manufacturer which is expressly stated in our terms and conditions. Per your review, the Emser Tile rep even confirmed that the product we sent was in fact what you ordered, but natural stone has many variations. You were given the option of returning the product, which you chose not to do. I’m very sorry that you are unhappy with your purchase. If you truly feel that we sold you a knock off product, I suggest you call Emser customer service and speak with them. If you would like to reach out to us we will even provide you with the original reference number. Thank you again for your purchase. Chris Paul President of Operations Regal Floor Coverings
Linda G.
I love my floor and couldn’t be more pleased with my hardwood floors. I will be buying more from them. They saved us several thousand dollars.
Robin
Great customer service and saved thousands on a modern, quality wood floor. Highly recommend Regal Floors!