Brenda B.
I don’t understand why I had to rush to…
I don’t understand why I had to rush to pick up? That location is massive it could have waited until Tuesday when I was prepared to go down there. Instead I had to make extra 98 miles one way trip because I was told it needed to be pick up ASAP! It is the correct tile and the guy was nice that loaded it into my pickup. But again told I had to rush down the next day was a little off putting. From: - on behalf of Courtney Sent: Friday, April 9, 2021 12:28 PM Subject: Re: Re: Re: New message from regalfloorcoverings.com You would need to pick it up ASAP. They can only hold orders for a short period of time Courtney from regalfloorcoverings.com here you go above is what Courtney had sent to me.
Response from Regal Floor CoveringsApr 12, 2021
Hello Brenda, I'm sorry but I'm a little confused by your review. You were sent a pick up ticket on the 8th with hours of operation and the warehouse address. At no point did anyone at our company insist you had to pick up the material immediately. If someone at MSI told you that then I apologize, but had you called us we would have assured you that was not the case. Again, I'm sorry that you feel that you were rushed, but I feel we provided excellent service on this order. It was ready within 48 after it was placed and you were sent a pick up ticket immediately. Please reach out to us if there is anything else we can do for you. Chris Paul President of Operations Regal Floor Coverings 1-844-952-7328