Regal Floor CoveringsReviews of regalfloorcoverings.com

Response from Regal Floor CoveringsJun 18, 2020

Mr. Holman, I can assure you that greed has nothing to do with it. We are a small family owned business that has been severely impacted by COVID-19. The distributor has a 30 day return policy which is explicitly stated in the terms and conditions that you agreed to. Unfortunately, they are not willing to take back material that left their possession nearly 8 weeks ago. We did everything in our power to get them to change their policy. Additionally, we held the product for 6 weeks per your instructions. You are essentially asking us to write off 6 cartons of material plus shipping due to an over measurement that we had nothing to do with. I feel that we have gone above and beyond. We got you a great deal on material, shipped it out promptly, and have been available for all of your questions. I'm very sorry that you do not feel the same way. Best of luck on the remainder of your project. Chris Paul President of Operations Regal Floor Coverings 1-844-952-7328

Response from Regal Floor CoveringsNov 4, 2019

Hello Sawyer, Allow me to apologize for what was a less than satisfactory buying experience. This particular situation was a one off with this vendor, Daltile, who is generally very punctual with their deliveries. If I may, I'd like to address a few of the claims in the review. The order was signed on the 22nd of October and picked up today which was the 8th business day from the date the of contract. I show it has an estimated delivery of Wednesday, November 6th, which would be 10 business days from the date of the signed contract. I have personally reached out to the carrier to ensure that this date is met. Second, we are not strictly a drop shipping company. We have three warehouses nationwide where we stock roughly 100,000 square feet of material. Unfortunately, with over 40,000 SKUs on our website, it would be impossible to stock everything we sell. Lastly, our terms and conditions do state in section 8 that "Regal cannot control the schedule or timing of the actual delivery". 99% of our orders are delivered without delay, and I'm keeping my fingers crossed that this one makes it on time. I will reach back out to the carrier in the morning to make sure we're still on track. Please feel free to reach out to me if you have any additional questions. or concerns. Thank you, Chris Paul President of Operations Regal Floor Coverings 1-844-952-7328

Response from Regal Floor CoveringsAug 14, 2019

Thomas, While we never quote a specific delivery day, our terms and conditions do state that orders can take up to 10 business days. Due to a shipping mix up with the manufacturer, your tile arrived on the 11th business day. You have one box with a couple of damaged tiles. Claims can take up to 120 days per the terms and conditions that you signed, however, we were able to expedite the process and get the tile replaced within 7 days. We bent over backward to accommodate you every step of the way, but we were unfortunately unable to meet your expectations and for that I apologize. Thank you again for your order. Chris Paul President of Operations Regal Floor Coverings

Response from Regal Floor CoveringsNov 4, 2019

Timothy, Thank you for bringing the issue that you are having to our attention. I am still waiting on the items that I asked for in order to file a warranty claim. As soon as you are able to get all of that over to me I will get it filed immediately. As I stated on the phone with you, I agree that your floor sounds like it is defective. I look forward to hearing from you. Thank you, Chris Paul President of Operations Regal Floor Coverings

Response from Regal Floor CoveringsAug 8, 2019

Hello BV Henderson, Thank you bringing this to my attention and thank you for your order. Please give me a call at 1-844-952-7328 and I will see what I can do to rectify the situation. Thank you, Chris Paul President of Operations Regal Floor Coverings

Response from Regal Floor CoveringsAug 8, 2019

Hello Tracy, I am reaching out because after looking up your account it seems that you signed for all material at the time of delivery. There were no shortages noted on the bill of lading, nor do we have any claims in the system. I apologize if I am missing something. Please reach out to me with the original delivery receipt showing that you were shorted material and I will take care of it personally. Thank you, Chris Paul President of Operations Regal Floor Coverings

Response from Regal Floor CoveringsAug 7, 2019

Hello Alan, I sincerely apologize that we were unable to credit the damaged tile. The delivery was made early June 2018 and we were not informed of the damage until late July of that year. As per the carrier terms and conditions, we have 5 days to file a concealed damage claim. We still made the attempt to file it, however, the carrier would not accept it due to extreme length of time in between delivery and inspection. We appreciate our business and wish u the best of luck in the future. Thank you, Chris Paul President of Operations Regal Floor Coverings