Reframe: Drink Less & ThriveReviews of reframeapp.com

I canceled my subscription and was still charged. I have reach out several time for a refund. I keep getting emails saying it’s coming. It’s been over two weeks now and I have not received anything!

Don’t do it. The app is patronising, judgemental and very heterosexual oriented. It’s also very targeted towards Americans. I didn’t learn anything new from this app other than being and feeling judged. The limits you set are not monitored, there’s no encourage t and the app looks at selling other products to you. If you’re looking to give up alcohol do it yourself as I did after 8 weeks trying unsuccessfully with reframe. 8 weeks after using the app I’m alcohol free with no need for their homophobic ‘lessons’ and judgement of behaviour

I agreed to a 7 day trial. On the 7th day I was charged $174 for a yearly subscription which was never in my budget. I now realise Apple is affiliated with them as I was refused a refund from reframe then sent a link to the App Store to request a refund which was refused and no other avenues to dispute this. I’ve put in a formal complaint to the ombudsman i will keep everyone updated. Thought it was a helpful app but yet another greedy heartless corporation.. Steer clear all the information they supply is free online. Luck everyone on there journeys 🙏

This is a disgusting scam, do NOT JOIN, I’m a reporter acting as an alcoholic who needs support and this app will take your money and give NOTHING.

The sheer fact that you have to pay and be in a subscription for basic alcohol awareness, makes this a scam. It does contain scientific knowledge, however, this is all accessible online and through free sources in the community. If you're going to pay for help for maintaining/cutting your alcohol use, please seek professional help.

At best unethical, have reported them for mis-selling. Promote free or low cost trials but proceed to levy a full year’s charge. Refer you to Apple for cancellation/refund though clearly there is something amiss in this process as Apple simply reject the request (not been the case where I’ve had lesser issues with other app subs in the past). As others have said Reframe then offer an arbitrary 50% refund. Easy money for them! Currently looking into official routes to complain given this is evidently a common behaviour. Shame as the app is actually ok, but do yourself a favour and avoid the people selling it at all costs. UPDATE: They have replied to this review after over a year giving me a route to raise concerns. Which says a lot. Having experienced their customer service at length already I shan’t waste my time on it further, so I’ll just stick by the review above.

Do NOT give this company money they are a complete scam. I signed up for a free trial and was charged for a years subscription the same day. I reached out to them and even offered to pay for a month instead of the full year, that it was clearly a mistake. They first refused, then offered a refund if I logged in every day for 60 days - then finally offered me 50% off, all of which is completely unacceptable since I signed up for what was advertised as a free trial. They are predatory, and it particularly unsettling that they prey on people during a vulnerable time and exploit their looking for community, support, and help. DISGUSTING.

can you please contact me at moragreen43@gmail/com I have a problem with the app