Richard T.
Not really so useful
I have had a subscription to reframe for a couple of years. The 'advice' and support screens are fine - the usual sorts of direction - but I also wanted help with the structure of my attempt(s): specifically, if I try and fail, I don't need my failures detailed. I want to 'restart' - from day 1 - and not see my past failure recorded. It's demotivating. I have requested a reset but I'm told this is impossible - I can start again, but my past drink records and 'awards' are indelible. Not at all supportive. 17 Jan 2026, update: I had a message from reframe asking I contact them to explain what I wanted, despite the detail in my review. I had requested my historical data deleted under GDPR - nothing heard (off to the iCO). Now I'm trying I AM SOBER!
Response from Reframe: Drink Less & ThriveJan 7, 2026
Thank you for sharing this so openly, Richard. I’m really sorry this has felt discouraging and not supportive. I completely understand why wanting a true restart matters, especially when past attempts feel demotivating rather than helpful. Please reach out to us directly at [email protected] and reference this message. Our team will be happy to look into this with you and do everything we can to help make the experience feel more supportive moving forward.