ReformlyReviews of reformly.com

Response from ReformlyMar 20, 2026

Hi Catherine, Thank you for sharing your experience, and we’re truly sorry to hear how this has felt for you. We completely understand how disappointing and confusing it must be to expect lifetime access and then not be able to view your workouts. We want to reassure you that your Reformly Basic plan does include ongoing access to your workouts, and this is not the experience we want you to have. It sounds like there may be an issue with your account access or syncing, and we would really love the opportunity to make this right for you. A member of our team will be reaching out to you shortly to take a closer look at your account and help restore your access as quickly as possible. We truly appreciate you bringing this to our attention, and we’re here to support you every step of the way. Warm regards, Reformly Customer Support

Response from ReformlyMar 20, 2026

Hi Tracy, Thank you for taking the time to share your experience, and we’re really sorry to hear how this has left you feeling. We completely understand how frustrating and disappointing this must have been. We want to clarify that with the Reformly Basic plan, you do retain access to a selection of workouts, including our core programs. However, we’re very sorry if this was not clearly communicated or if your experience did not reflect what you expected when making your purchase. Your feedback is incredibly important to us, especially when it comes to clarity and transparency, and we will be sharing this with our team to help improve how we communicate this moving forward. A member of our team will also be reaching out to you directly to better understand your experience and work towards a fair resolution. Thank you again for your honest feedback. Warm regards, Reformly Customer Support

Response from ReformlyMar 20, 2026

Hi Julie, Thank you for sharing your experience, and we’re really sorry to hear that you’ve had trouble getting started. We completely understand how discouraging it can feel when things aren’t clear or easy to use, especially when you’re excited to begin. This is definitely not the experience we want for you, and we would really love the chance to guide you step by step so you can start enjoying your workouts with confidence. A member of our team will be reaching out to you shortly to personally assist you and make sure everything is set up properly for you. We truly appreciate your feedback and the opportunity to make this right. Warm regards, Reformly Customer Support

Response from ReformlyMar 20, 2026

Hi Diane, Thank you so much for your kind words. We are so happy to hear you are loving your Reformly workouts. We completely understand how busy life can get and how hard it can be to find time for yourself. Even short sessions at home can make such a meaningful difference, and we are cheering you on every step of your journey. We are so grateful to have you as part of the Reformly community and we are always here for you. Warm regards, Reformly Customer Support

Response from ReformlyMar 19, 2026

Hi Ed, Thank you so much for sharing your experience with us 💜 We are so happy to hear that you are loving your workouts and your board, that truly means the world to us! At the same time, we’re really sorry to hear that you’ve experienced some issues with the app, and we truly appreciate your patience and understanding. It means a lot that you recognized our support team, we are always here to help and make sure your experience keeps getting better. If there is ever anything more we can assist you with, please don’t hesitate to reach out. We are so excited to continue supporting you on your fitness journey ✨ Warm regards, Reformly Customer Support

Response from ReformlyMar 19, 2026

Hi Rebecca, Thank you for taking the time to share your experience with us 💜 We are truly sorry to hear that the board did not meet your expectations. We completely understand how important it is to feel confident in your purchase, especially when starting your Pilates journey. We would also like to sincerely apologize for any confusion surrounding our 100 day money back guarantee. This guarantee is designed to support customers who fully engage with the program and do not see results within the 100 day period. As outlined in our policy, returns for physical products require the item to be unused if requesting a standard return, which is why this option was provided to you. We understand that this may not have been the experience you were hoping for, and we truly appreciate you bringing this to our attention. Your feedback is incredibly valuable and helps us continue to improve both our communication and customer experience. If you have any further questions, please feel free to reach out. We are always here to help and support you 💜 Warm regards, Reformly Customer Support

Response from ReformlyMar 18, 2026

Hi Nuala, we’re really sorry to hear about this experience, that’s understandably frustrating. Just to clarify, customs charges like the €40 fee you mentioned shouldn’t normally apply, and we sincerely apologize for the confusion around this. We’re currently looking into what may have caused this situation, along with the delivery issue showing in the wrong country. We’ve reached out to you directly so we can sort this out for you as quickly as possible. Please check your messages! We’re here to help and make this right.

Response from ReformlyMar 17, 2026

Hi Mary, Thank you so much for your wonderful review and for being part of the Reformly community for the past 9 to 10 months. It truly means a lot to us to hear about your experience. We are so happy to know that you are loving the Reformly board and enjoying the challenges in the app. Hearing that it has helped transform your home workouts, and that you are feeling more toned and energized, is exactly what we hope for every member of our community. Thank you again for your kind words and recommendation. We are so excited to continue supporting you on your Pilates journey. Warm regards, Reformly Customer Support