ReflexMD Reviews | Read Customer Reviews of reflexmd.com

ReflexMD Reviews | Read Customer Reviews of reflexmd.com

ReflexMD reviews

2,747 approved reviews, newest moderated first

Whitnie F.
Jul 19, 2024
Ease of ordering
Ease of ordering, only negative regarding the doctors is his understanding of menopause and being over 55 and how that relates to weight loss
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Stephen
Jul 19, 2024
The overnight shipping took three days…
The overnight shipping took three days and administrative staff reversed previous statements that it should be kept cold. It was shipped in insulated envelope with ice packs which were warm as was the product. I complained to the administrative staff who said it no longer has to be chilled
Response from ReflexMDJul 22, 2024
Hello Stephen, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We have shared this feedback with UPS and our logistic partners. Thank you for the opportunity to make things right.
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Denise R.
Jul 18, 2024
Received shipment
Received shipment, it was not cool at all not sure how much that affects the results of the medication.
Response from ReflexMDAug 16, 2024
Hello Denise, We are sorry to hear the medication was warm in your package when it arrived, but please don't worry. While our compounded medications are shipped with ice packs, the medication has been through cGMP stability studies and was found to be thermally stable at extreme temperatures well above 100°F. Assuming your package was not subject to extreme temperatures longer than two days, there should be no impact to safety or potency.
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KellyS
Jul 18, 2024
Good
Everything was good but the cost is the issue as why I need to cancel. If money is an issue this probably isn't the best thing for you.
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Kyle P.
Jul 18, 2024
I am very disappointed
I am very disappointed, my medication arrived warm. The chill pack was warm as well. Kyle
Response from ReflexMDJul 19, 2024
Hello Kyle, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services.
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STEPHANIE
Jul 18, 2024
Package arrived warm,
I received my package. It arrived on time but when I opened package the contents were warm. Put in refrigerator but am afraid to use. Is it safe. There were no ice packs and it was sent in regulare Fed Ex mailer. No notice about refrigeration! What are my next steps?
Response from ReflexMDJul 19, 2024
Hello Stephanie, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. I have requested your information here through Trustpilot so we can locate your account and reach out directly to solve this issue. We look forward to making things right.
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Anne
Jul 18, 2024
Jennifer was awesome
Jennifer was awesome! She explained everything so well and answered all my questions. I am not sure if my medication was cold or not. It came in a special pouch, so I just assumed it was good. Been using for a week and no results.
Response from ReflexMDAug 12, 2024
Thank you so much for taking the time to share your positive review of your recent customer service experience with us! We are thrilled to hear that you had a great interaction with our team. (Go Jennifer!) Providing exceptional customer service is a top priority for us, and your feedback motivates us to continue delivering outstanding service to all of our valued customers. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
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Mr. M.
Jul 18, 2024
Delivery method/communication needs work.
I’ve been on this for about 5 months and haven’t received one order delivered correctly. Made numerous attempts to correct the address and nothing changes.
Response from ReflexMDJul 19, 2024
Hello there, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. I have requested your information here through Trustpilot so we can locate your account and reach out directly to solve this issue. We look forward to making things right.
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