Dr Brenda O.
UPS the problem shipper!
Your cat meant changed shippers. It’s a hit med when it arrives. I’ve complained and you haven’t resolved. So please stopped shipping product as I’m fearful to use. It’s too hot. Unrefrigerated or cold as required. No more product from Reflex.
Response from ReflexMDJul 22, 2024
Hello Brenda, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We have shared this feedback with UPS and our logistic partners. We will reach out to you directly. Thank you for the opportunity to make things right.



