RefillsReviews of refills.com

Response from RefillsJul 10, 2026

Thank you for taking the time to share your experience! We're delighted to hear that our agent's post-approval follow-up was polite, informative, and a pleasure to work with. Providing exceptional support at every step of the process is very important to us. We're also pleased to know that you found our online sign-up process easy and convenient. We strive to make the experience as seamless and user-friendly as possible from start to finish. We truly appreciate your feedback and your trust in us. Thank you for choosing our service, and we look forward to continuing to support you in the future! 😊

Response from RefillsJul 10, 2026

Thank you for your fantastic review! We're delighted to hear that Jordan was able to provide you with informative support and successfully resolve your issues. Delivering knowledgeable, efficient, and customer-focused service is something we strive for every day. We'll be sure to share your kind words with Jordan—they'll be thrilled to know they made a positive impact on your experience. Thank you for choosing us, and we appreciate your support! 😊

Response from RefillsJul 10, 2026

Thank you so much for your wonderful feedback! We're delighted to hear that Ashley was able to address all your concerns and answer your questions. Providing exceptional customer service is always our goal, and we'll be sure to share your kind words with her. We're just as excited as you are for your first shipment and can't wait for you to receive it. If you have any questions along the way, please don't hesitate to reach out—we're always happy to help.

Response from RefillsJul 9, 2026

Thank you for taking the time to share your feedback. We truly appreciate your review and are pleased to hear that all the information was provided as expected, with no surprises along the way. Transparency and clear communication are very important to us, so it's rewarding to know that your experience reflected these values. We appreciate your support and look forward to assisting you again in the future. Thank you for choosing us!

Response from RefillsJul 8, 2026

Thank you for taking the time to share your feedback. We're delighted to hear that we took the time to listen to your concerns and provide the support you needed. Delivering a positive and attentive customer experience is very important to us, and your kind words are greatly appreciated. Thank you for your trust and support—we look forward to assisting you again in the future.

Response from RefillsJul 8, 2026

Thank you for taking the time to share your experience! We're thrilled to hear that Alex was responsive, friendly, and kept you informed throughout the process. Providing timely updates and exceptional customer care is something we take great pride in, and we're delighted that Alex made such a positive impression. We'll be sure to pass along your kind words to him. Thank you for choosing Refills, and we truly appreciate your support and feedback. We look forward to serving you again in the future!

Response from RefillsJul 8, 2026

Thank you for your wonderful review! We're delighted to hear that you were pleased with our fast and responsive service, professional delivery, and secure packaging. It's especially rewarding to know that our customer service team made a positive impression. We truly appreciate your trust in Refills and are grateful for your recommendation. Your feedback motivates us to continue providing the highest level of care and service to all our customers. Thank you for choosing Refills—we look forward to serving you again!

Response from RefillsJul 8, 2026

We're delighted to hear that you found the process easy, from speaking with one of our doctors to receiving support from our customer service team. It's also great to know that our team was able to assist you quickly in arranging your next set of vials in time for your scheduled dose. We appreciate your suggestion regarding clearer instructions on the order of the vials. Feedback like yours helps us identify opportunities to improve the experience for our customers, and we will certainly take this on board. Thank you for choosing us, and we look forward to continuing to support you on your journey.