RefillsWe started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing1,597 approved reviews, newest moderated first
Tony R.
After some customer service response time issues at the start, the company has resolved those and now delivers on time, at a good price.
Response from RefillsSep 22, 2026
Thank you for your honest and thoughtful feedback! We’re glad to hear that the initial service issues were resolved and that you’re now receiving your orders on time at a good price. We truly appreciate your patience and continued trust in us!
Donna L.
Every question I have asked has been answered. I’m confident I’m getting exactly what I need for a fair price.
Response from RefillsSep 22, 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that all your questions were answered and that you feel confident in the service you’re receiving. We truly appreciate your trust and look forward to continuing to support you!
Paul
Great communication. Web site is easy to use. I just signed up.
Response from RefillsSep 22, 2026
Welcome to Refills, and thank you for the great review! We’re thrilled to hear that you found our website easy to navigate and enjoyed your communication with us. We’re excited to support you on your health journey!
Kailin C.
Solve my problem
Response from RefillsSep 22, 2026
Thank you for the review! We're delighted to know we could solve your problem and get everything taken care of. Thanks for choosing Refills!
T. K.
Jordan helped me out tremendously with a technical error I was having trying to pay online. She was kind and patient and exemplified excellent customer service.
Response from RefillsSep 22, 2026
Thank you so much for sharing your experience! We’re thrilled to hear that Jordan was able to guide you through that technical error with such kindness and patience. Delivering exceptional customer service is always our top goal, and we will be sure to pass your lovely feedback along to her!
Debra
The staff was so helpful and patient. She talked me through the process of removing my old card and putting my new card in for my renewal payment. Thank you so much for all you do.
Response from RefillsSep 21, 2026
Thank you so much for the wonderful review! We’re thrilled to hear that our team was patient and helpful in guiding you through updating your payment method for your renewal. Delivering smooth, supportive service is always our top priority, and we truly appreciate your kind words!
Raja B.
Absolutely horrible. The first month was alright they got my meds to me quickly and I had 8 people sign up from my referral. After that it went downhill. Multiple people didn’t get their first order for a month! My second month they stopped applying my referral discount and charged me fully. My mom’s second month they changed her cost from $199 to $249 with no warning. They kept restarting our dosing and when we’d try to talk to someone we could not get a definite answer and then were talked to as if we were stupid. For 5 months now their dosing online is different than the dosing on the bottles sent to you. I was scared I was over dosing myself because they refuse to fix their website. Additionally, the meds don't work! my mom and i were losing with out old provider nut gained with this medication. They blamed everything on a system change but idc about the reason. Bad customer service, stealing money by changing costs , and medication that does not work can not be explained by a system change.
Response from RefillsSep 21, 2026
We are truly sorry to read about your experience and understand completely why you are so frustrated. Issues with referral credits, price changes, communication gaps, and inconsistent dosing instructions are taken very seriously by our team. We want to review your account, correct any billing errors, and address your medical questions directly. Please email Deshnee at [email protected] so we can work on a resolution for both you and your mom immediately.
LeAnn A.
Noah Spencer was quick, professional, and thorough. He answered all my questions and went above and beyond taking extra time to wait for me to pull over and get parked. I’m super grateful. Thank you
Response from RefillsSep 21, 2026
Thank you so much for the fantastic review! We’re thrilled to hear that Noah Spencer went above and beyond by patiently waiting for you to pull over safely to answer all your questions. Providing thorough, compassionate support is always our top priority, and we’ll be sure to pass your kind words along to Noah!
