Christina S.
I prepaid for a year supply
I prepaid for a year supply. I've already had to get a refund because they can't send anything out on time. I constantly have to tell them when I'm on my last dose and I end up missing a week, I've missed multiple weeks. I got my third refill it's one bottle two doses, when I questioned it because I usually get multiple bottles they said the supplier is only doing one bottle at a time to preserve. I've already paid for mine not my problem.I am absolutely livid. I paid over $2000 for the year supply and I can't even get my meds on time. Customer service is a joke while they'll answer quickly. It doesn't get anything done.. I'm editing this because I just saw the reply. I've already contacted customer service multiple times. I'm not contacting anybody else. I've missed doses. You're not going to add the doses to the end of the year so you're stealing my money.
Response from RefillsOct 1, 2026
Thank you for sharing your experience. We sincerely apologize for the repeated delays with your refills and the frustration this has caused. We understand how important it is to receive your medication on time, especially when you have prepaid for your treatment. We would appreciate the opportunity to look into this matter and help resolve your concerns. Please email [email protected] with your account information and relevant order details. A support specialist will review your case and contact you directly to assist further. We apologize for the inconvenience and appreciate the opportunity to address this matter.