Stephanie M.
I made a mistake on subscription date change
I made a mistake while changing the date of my billing cycle and found that I was unable to change it in the app. Online support never responded to my inquiry so I decided to make a call. Jordan was very patient while taking my information and helped me come to a solution within a short amount of time. I had worried that this might be a long and drawn-out call but it took only about 7 minutes. She was easy to understand and very polite. Excellent experience.
Response from RefillsOct 2, 2026
Thank you for sharing your wonderful feedback! We’re delighted to hear that Jordan was patient, professional, and able to help resolve your billing cycle concern quickly and efficiently. We’ll be sure to share your kind words with her. We’re glad we could turn a potentially stressful situation into a positive experience. Thank you for choosing Refills.com and for taking the time to share your experience!