RefillsReviews of refills.com

I’ve been with refills.com since October 2025. They have been quick to process my meds and very communicative regarding shipping, even with the weather delays. I plan to keep using them for the foreseeable future!

Refills is great. I have had nothing but positive experiences with them. From the competitive pricing to the individualized treatment plan you get from your doctor. The communication has been top notch. Cuatimer service is so easy to get in touch with and prompt to respond. I love that I can have a one on one chat with my doctor whenever I have a question or concern. My orders have always been sent to the pharmacy on time and received within 2 or 3 days. I highly recommend refills.

I gave Refills a try after doing a deep dive all over the interwebs. I haven't been with them long (>2months), but I must say, I've been pleased with the following: 1.) Unbeatable price for Tirzepatide *ask for best price deals 2.) Fast shipping & accurate tracking 3.) Access to a client portal 4.) Eric! Other reps have been helpful, but Eric feels like my personal assistant. He is quick to respond, respectful and answers any/all questions in a friendly, professional manner. Note: The low ratings may be due to the impact on shipping during the winter storms.

Very simple system to get the needed products. Medical support is great. Was having problems initially with shipping. But I put that on FedEx as they are the worst company on the planet. However, Refills quickly jumped in and fixed the situation and got me on track quickly.

My experience so far has been excellent…… Eric has been very helpful …he is now point of contact if I have any questions … very pleased that I chose refills.com.. definitely recommend… thank you Eric !!!

They are quick to take your payment & then ghost you when you use the chat feature and calling just ends in a voicemail that likely will not be listened to. It does not take 6 days from FEDEX tracker saying “shipping label printed “ and then no update. I used RO originally and they were WONDERFUL. I am about to cut my loss and go back to RO and spend an extra $200 a month on their membership fees and get their quick delivery and great communication. I don’t want to inject something into my body from a company who won’t answer my calls or even respond to a chat of something we’re to go wrong?!

Intake was easy and fast but it's been a week and I still haven't gotten my medication Or even an update on shipping despite multiple messages sent through the chat- shipping info is stuck at "shipping info sent to FedEx." I called customer service and right away said all agents were busy. I am feeling scammed- was charged hundred of dollars but am receiving extremely poor customer service along with no medication. *3/16/26 UPDATE* After this original review, an actual human team member reached out to me directly in effort to address my concerns- which in this day and age is practically a miracle! Their communication was prompt and friendly. After a few more days they ended up sending me a new shipment for free after it was delayed even more due to an issue at Fed Ex, which arrived within 2 days. It was well-packed. I've only taken 2 doses but so far I am happy with the mediation. At this point I'm changing my review from 1 to 4 stars and will try them again in the future.

I have been working directly with Taylor at Refills.com throughout my journey. She has been amazing and the product and service has been exceptional. I will and have referred others to Refills.com.