RefillsReviews of refills.com

The first 6 month shipment went smoothly, no problems. The second six months...nothing but problems. If i coukd give negative stars, i woukd. Used this company for dr prescription and terzepatide rx fulfillment. Second time around dr ordered tirzepatide with no additives, then I get email notification that the rx has been changed to include additives (which is exactly what I was told the first time I ordered would NOT happen...there would be nothing added to the rx ... only the compounded tirzepatide). Contacted the dr through the chat who said the rx was for no additives. Tried contacting the company thru chat to see if they could help resolve the problem.....crickets!!! Hoping the message i received about the rx was in error.....NOPE....arrived 2 days late warm by the way, with the additive...so...I was charged for 6 months upfront, and paid for a rx that was not prescribed by the dr. Still have not heard back from anyone at this company. My only recourse at this point is to dispute the charge with my credit card company and now look for another supplier. So basically, starting this process all over again, with no medication. I cant (and wouldn't recommend this company to anyone. The chat reads like AI generated answers to questions asked...can't seem to speak to an actual person to explain the problem or get any resolution. Received warm package this evening (6/13/26). Sent another chat message to customer service and the dr...waiting to see the responses (but not holding my breath). Also checking out my other options/companies to use. So very disappointed and mad at the same time, not to mention being charged $1,000. I guess they got my money (at least for now)...so...stay away from this company.

I found this website in Groupon and I honestly chose because of the price but after 3-4 months that I have use this website Refills for my weight lose treatment, I don’t regret finding it and I’m so thankful with them because if I have any problem or concern they communicate with me promptly, the support team as well as the doctors. I am very happy. Thank you Refills.

There customer service doesn’t exist, you can’t get ahold of anyone when you call, when you message through the portal you get an ai message telling you they are so busy and will answer you soon, 8wks later and still waiting for answers, you never get help with any questions. Refills are like here is your medicine good luck and then they ghost you, if you have billing questions? Need a refill? Have any medicine questions? Have concerns for the dr to address? You can call or message and you will never get an answer, I signed up for 6mos supply, I am 3 mos in and have never had anyone ever answer any of my questions or concerns

ONE STAR IS TOO MANY. Beware of this company. I tried to stop a refill but told it was too late. I canceled my refills and got confirmation but now I’m getting another refill!!!! I’ve tried to remove my credit card information but they won’t let me. They send a “magic link” that I never get. I’m calling the BBB. Don’t use them!!! A follow up… they sent an email saying they understand my frustration and just go to billing screen and cancel. I told them I’ve TRIED and it won’t delete my credit card. And of course… NO RESPONSE. Don’t trust them with their “sincere” reply.

All of my experience with Refills has been positive. From prompt responses to immediate shipping. I'm very happy I chose Refills.

The doctor team has always been responsive and helpful. It is also the most affordable GLP-1 option I have found. However, customer service support simply does not respond to questions. Six days ago, I asked when my next three-month shipment would be sent out, and I received no response. I followed up two days later and again received nothing. After another two days, I followed up once more, and still nothing. It has now been six days since I sent my first message, and I have received zero response. This is absolutely unacceptable. While the pricing is very competitive, if good customer service support matters to you, you may want to consider looking elsewhere.

Awesome service!

So glad I chose Refills as my provider! Thank you!