Red Roof InnReviews of redroof.com

DON'T BOOK WITH RED ROOF INN. For sure in San Antonio, Texas. This is the worse hotel I have ever stayed at in my 69 years of living!! The room was so small and cramped with 2 full sized beds. There was no fridge and no hair dryer. The WiFi was horrible!! They don't even offer a continental breakfast. The coffee was the nastiest I have ever had. I was curious and checked the a/c filters...OMG...they were so dirty. They looked like they had never been cleaned. Com on Red Roof Inn, with COVID and this is how you do your maintenance!! For the price of $130 per night it was a rip-off. They also charged $15.00 per night for parking. I have never heard of this ever. I would definitely not recommend Red Roof Inn if it were the last hotel around.

My experience: 1. I was in Pigeon Forge with over 4 stars review. I wanted to extend my vacations, but I didn't want to hurt my pocket. 2. I tried to reserve online, but in Pigeon Forge (Smokey Mountain) the data of the smartphone are not steady. So I called them. 3. It was almost impossible to understand the lady on the phone. Her voice sounded muffled. She was able to understand us. But we didn't understand her. If you want to try, call reservation, and you'll see right away the issues. 4. The day before the check in, my wife got sick, and we decided to drive back to Florida. But before, we call to cancel. This time, the lady was the one at front desk. She agreed to cancel, but she said we called like 10 minutes late, so I was going to see a cancellation fee on my CC. She also told me that she was going to leave a note, so I can call later and dispute the fees, because it was only like 10 minutes or so. 5. I called them back, and I ask them to help me, and they transfer me to front desk. I do believe I was talking to the same lady I talked to before. I explained to her the situation, and she told me that I called late for the cancellation, and they will not cancel the fees. It was a service I didn't use, the hotel was 100% full, so my cancellation couldn't affect other customers or the hotel, and I called just a few minutes late. The worst part is, that that lady made think that everything was ok, misleading or creating the false impression that I was going to have a refund. I guess cheap hotels don't do enough money to have a customer service for claims, and keep their word. What a shame.

Absolutely thankful. Location Edgewood MD. I came in totally exhausted and frustrated with other motels and the traffic. I was welcomed with a smile and felt welcomed with a delightful receptionist. Check in was easy and efficient. My dog was welcomed piece was great. Room was clean and very welcoming and cozy. . I had stayed at a high end motel the night before and it had nothing on this motel. We were extremely comfortable and felt safe. Cannot say enough good things about this location. On my way back home I plan to stay the night again. Thank you to all the wonderful staff. The smiles and happy attitude made a huge difference..

Stayed at the Red Roof Inn Fairgrounds while on vacation. It was a terrible experience. At this hotel money is more important than the guest. We paid for 4 nights and the air conditioner didn't work. We had a newborn and had to sit outside because it felt cooler outside than in the room. I notified the front desk of this, and their reply was I had to wait until checkout time, checkout and find something to do until 3 and they would see if I could switch rooms but it wasn't guaranteed. It had many roaches, stains on the bed, and smelled horrible. They never came to check the air and we ended up leaving a night early because we were sweating in the room. My kids were devastated and they didn't accommodate me at all. Worst customer service ever

I’ve stayed at various locations throughout Central FL, and Tampa and even lived in one of their extended stays for several months. I can tell you, the company is terrible. I had some things stolen by an employee and the company said “they had no liability” even though they were taken from my room, for a major corporation that is completely absurd they don’t have insurance policies in place for that type of thing. The grounds are terrible in most locations. In certain hotels they will charge up to 200$ for a deposit, which is very high and some front desk people like to keep portions of it. I gave two stars because the RediRewards system is AWESOME for people in situations like mine, but it’s the company’s only redeeming quality IMO. The quality of most of their hotels doesn’t match the price, you shouldn’t have to buy your own toiletries & cleaning supplies in a hotel that’s 80+ a night.

I visited your location in 1006 W Calton Rd, Laredo, TX 78041. It was a horrible experience! First off all I was in Laredo because my grandmothers funeral was there. I traveled 3hrs checked in at around 430p to change for the funeral. Left the room and did not go back into the room until about 11pm. That's when I discovered roaches. Not one but several. They were on the bed on the desk area. I checked out and complained immediately. Front desk wanted to accommodate me by moving me into another room. Would you want to stay in that hotel if you seen roaches? I booked through booking.com so I had to get my refund through them. General Manager Idalia Escamilla was no help at all. Was not sympathetic at all and refused to refund me my full amount. She claimed that the room was used. How was the room used if I was at a funeral all evening? I know there's cameras to prove the times I arrived and left to the funeral. This happened November 8th and still fighting with RedRoof Inn just to get only HALF of my payment back. Idalia refused to give me my full refund back. She charged me a cancelation fee which was charging me a full nights stay. This is not right and would like my full refund for the inconvenience Idalia and her hotel have caused me.

We love the red roof inn on north invite in Lafayette la the cleaning staff always cleand our room every day and the manger was very helpfull I would recommend them to anyone and it’s convenient. It’s close to where we need to go and they have restaurants and everything nearby.

Red roof cruiseport location is a joke, front desk staff needs to be taught how to better speak to customers, and learn better hospitality. They front desk needs to ask for better training on how to do reservations. Also they need to not have an attitude when a Customer is only asking for information. I have to refrain myself from going 0-3000 real quick on there day time front desk and to keep myself from going to jail. While all the time other Customers was having the same problems.we stay for 3 days and whole time front desk gave us a problem and kept locking us out of our room and when you either call or go to the front desk to book another night she claims she's too busy doing other things when all awhile she is on her phone talking and laughing with someone else on the other end of the phone. When you speak to people you need not speak with a nasty attitude, if you don't like your job then you need to be looking for another job.