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Red Roof Inn (redroof.com) has 322 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Hassan A.
Every room smelled Marijuana and they Manager and Workers downstairs were smoking Weed and Cigarettes giving us no sign of respect. And they reuse the sheets for the bed. Luckily I switched hotels. (I had to spray Perfume to remove the Marijuana smell.
Adreyenne H.
Was visiting my nephews at the cruise port location in Jacksonville. And the racist security told me I had to leave. Since when red roof inn brand such as this say no visitors. That’s the wrong image you’re providing. The security was racist called us “n-word” something has to be done. I will be calling. This unacceptable. Worst experience and humiliation at its best
Thelma Witt G.
They refused to accommodate me, I had a total knee replacement, they put me on the 3rd floor. Plenty of empty rooms on the bottom floor. We will never stay here again.
Mandy S.
Red Roof front desk called and stated towels were ruined. Towels were NOT ruined. The parking lot is black top. Shoes traveling inside and out cases transfer to floors. Front desk was extremely rude about it. The tile in the bathroom is white. Blacktop dirt and white tile does not mix. They leave the breakfast area nasty until breakfast is over. They do Not attempt to clean it until breakfast hours are over. The employees walk around outside yelling about cleaning rooms. They have an issue with every room every day. Which is causing stress on people who are renting rooms. I do Not recommend staying at Red Roof due to rude employees that don't wanna do their jobs.
Shanel B.
We stayed at the one in Fulton NY. This is the worse place for anyone to stay. The women in the front in the evening is the nasty person and ever. the place itself is filty. Spider webs all over the walls, spiders hanging from ceiling. Fridge has mold in them. Televisions don't work. And the best is the bed bugs in the beds. Horrible place. whatever you do, don't stay there
Mike P B.
I stayed at the Red roof inn in Harrisburg PA corporate drive Room was very clean manager was helpful a very good experience I highly recommend this motel and the Red roof chain
UMEKA N.
I was placed in a mold infested room without any knowledge and ended up getting upper respiratory illness had to go to the hospital and gets all sorts of test did due to the bad conditions. I will never in life go to any red roof inn again. I'm missing work and that's something that is unforgivable. And besides offering me a refund they had the audacity to try and switch my room. Why the clean room without the mold wasn't offered to me in the first place!
Harry W.
Travelling back to Canada with our dog and stopped at the Red Roof Inn in Columbia, MO. Ask reservation to inspect the room prior to checking in so I went to rm. 108 and the floor was filthy and the door did not lock from the outside. Receptionist stated that she made an error and that was the Manager's room. We then were assigned rm. 118. Floor was filthy but it was late so we paid for the room. No chairs in the room. Tenant 3 room over knocked on the door and showed me his phone indicating I requested a chair but didn't speak English. A broken chair was delivered. At 4:00 am the alarm in the room went off and our dog went crazy. My wife took our dog and herself to sleep in the car. I called the office twice, once at 4:00 am and again at 4:30 am letting the phone ring 18 times each time with no answer. I removed the alarm from the wall and removed the battery in an attempt to stop the loud screech every 30 seconds. Noticed that wires were connected and left the alarm alone. Noticed the temperature in the bathroom next to the alarm was very warm and checked the room thermostat was set to 80 degrees. Once the thermostat was turned off, the screech stopped. We never touched the thermostat. Notified the Manager, Raven, about our experience and she was extremely rude stating that we should have gone directly to the office to report the issue. 4:00 am, 4:30 am calling with no response and I am supposed to go to an office where no-one answers the phone. I mentioned the blood on he sheets, dead bug next to the headboard, the spider weaving a web on the corner of the TV. I stated that I was writing a negative review and Raven declared she would charge my credit card for removing the battery since she still had my credit card information. We have stayed at 4 Red Roof properties in the past because of their free dog policy but will not ever stay at Red Roof Inn again. Stay away.
