Red Roof InnReviews of redroof.com

Stayed at the location in Cranberry PA. We killed 3 spiders in our room, my husband was bit in his sleep... and there were numerous men hanging out, smoking and drinking at all hours. I brought it to the hotel's attention, and they said "we will do better next time." Useless and nasty hotel, there were still hair and pubes in the bathroom. The floors were nasty. This is our 2nd bad experience at a Red Roof, we will never return to any.

I would give this negative stars is possible. We didn't even make it into our room. Upon arriving, we were informed by a gentleman waiting outside that they were completely overbooked. At first I thought he meant only overbooked for walk-ins. We let him know we had a reservation. He lets us know that no, they are overbooked. Our room we booked had been filled because "all the third party websites are screwing up and keep sending bookings to us when we are full". So at this point we are out the rooms we paid for, after driving 9 hours, with nothing more than a "sorry I can't do anything" from this guy. Now, I can believe mistakes happen, and maybe it was Expedia's fault, which is where we booked it from. BUT this man at the door was not front desk staff, or the manager. He was maintenance. What was this man doing bearing this responsibility? Where were the people whose job this is? Because their booking staff or whatever you call it was completely unmanned. Naturally, this mans tone was combative. I didn't find it pleasant, but after telling and having to explain to tons of people that they had no place to stay, I understand. While combative, and while he could offer us no help, it wasn't his job. I did ask him how long they've known about this issue and was told a couple days. They've known about this for a couple days, a period of time where if they called us, we could've cancelled our booking, got our money back, and found another hotel before we were 9 hours from home and comfort. The fact that the hotel knew about this issue and left the dispensing of this information to the maintenance man trying to lock up was completely negligent. The reason this hotel is getting the bad review as opposed to Expedia, regardless of whose fault it was, is because Expedia has answered their phone, immediately taken action to get us another hotel booked without charging us what we've already been charged, and Expedia has attempted to call the hotel multiple times as well, to no avail. I have seen more effort from the "third party website that screwed up" than the hotel, so I honestly wonder if this is really on Expedia. Even if it it were, I've experienced accountability and help, where the hotel's phone just rings and rings. There door is locked now, and the maintenance man has left. There is no one here now to tell any future guests what is going on. I don't blame the maintenance man. Where was his help from his higher ups? Booking issues should fall in the hands of the front desk people, and their managers. And again, while mistakes happen, if they knew about this issue, they should've called us and told us. While writing this review and my boyfriend was on the phone with Expedia, he found another worker who told us she saw our name on their roster, which means we do have our rooms supposedly available, but no one was around to check or see. So we have a room, but don't have access to it. Oh well, we are already changing things with Expedia. Furthermore, my boyfriend was walking around while on hold to tell anyone else arriving about the issue, and spoke with a man who DID book directly through their website (not a third party) and is still not being given his room. So Red roof, what gives? All I can say for this property?Probably not worth it. But if you are so desperate to book here, make sure you call them directly. Don't book through a third party website, or they'll give your room to someone else. Actually scratch that- even THEN they might give the room to someone else.

The “non smoking” rooms reeked of smoke. As someone allergic to smoke, it was a huge disappointment, and affected my health. Dirty shower curtains, dirty room, and we found a women’s pad on our nightstand. Would not recommend!

Stayed at Red Roof inn in Whytheville Virginia . Front desk not lit and empty . The person who appeared later was not friendly at all . Gave the card keys to a room that was not cleaned with bed sheets and towels on the floor . The smoking smell was unbelievable ( booked a none smoking room ! ) . Went back down to so called front desk ( my wife and I are handicapped ! ) . We’re given another room where the plaster from the ceiling next to the front door and in the bathroom was coming off in big chunks. There was a broken light bulb in pieces on one of the pillows that came off from a lamp above the bed . Room was dark as many of the bulbs were burned. Coffee maker without coffee or filters . Went back down to from desk to be told they have no coffee . Could not even get a cup of coffee in the lobby … received no comments or reaction about the broken bulb pieces on the pillow !!! In the morning went down for the so called free continental breakfast at around 8 am to find nothing available as breakfast starts a 7 am supposedly !!! This is not the Red Roof Inn I am used to !

My room wasn't available after booking weeks in advance, we were given a dirty room with rust, holes, and urine stains, and worst of all the front desk woman Lisa yelled at me and my boyfriend while trying to check in and gave us the worst customer service I could get without getting the cops involved raising her voice and calling us irresponsible told us she was judging us just for asking if she could use a picture of my ID and confirmation number. Instead of being told no we were verbally berated then out in a dirty room. When I contacted corporate they didn't even offer to comp the room let alone give free rooms. I travel frequently and have never experienced anything like this. 0 stars STAY AWAY

June 2nd 2023 Red Roof Inn, Knoxville TN I will never step a foot back in a red roof inn again. My wife and I were traveling back from Louisiana, stopped in Knoxville TN because of car trouble, she was tired, and needed to rest, and with a medical condition. We walked in the lobby and waited for the gentleman in front of us to finish checking in, when it was our turn, the guy behind the counter looked at us, and before we could say anything, he told us the there were No Rooms Available, with a snoody attitude. The walk in couple behind us got a room. I don't know what, or why we were refused accommodations, maybe because we were not wearing expensive clothes, not driving a new vehicle, or our wind blown hair, ect, ect, ect,. When we walked outside, I took my phone to pull up their website, they hey had plenty rooms available.

Upon my arrival (4:45p) I was under the impression that my floor would have an ice maker. the building I was in didn’t have an ice maker. the building (2nd) next to the main building had the ice maker. which wouldn’t have been a problem had there not been sketchy people trolling the parking lot & it wasn’t raining. Room was clean. Definitely could’ve been better had there been a mini fridge, microwave and coffee maker inside the room.

If you like run down rooms that look no where close to the pictures they have online, working girls, drug dealers, vagrants getting high, drinking and being loud in the parking lot and in the smoking areas to spend $150.00 for a night and then another $150.00 because my better half was too scared to go to the smoking areas after we made multiple requests to the front desk to do something about it and was ignored, this is your destination. I'm actually a little bewildered on how they have been able to keep their franchise rights