Red Roof InnReviews of redroof.com

The staff and management at the Sumter, SC location were wonderful. Enjoyed our stay very much. Room was very clean and larger than the standard hotel room.

Management is messing with employees favoritism is at its all time high do to instant gratification... In my opinion it's poor Management in a hostile environment..

This company doesn't care about people who have had problems with their stays. I am 100% disabled and had a massive problem with one of their hotels in Phoenix, and when I complain to Red roof they just basically laughed it off. After I explained my problem all they told me was sorry we can't do anything about it. When I got to the hotel they were completely out of water in the whole hotel. The lady behind the counter who was the manager at the time laughed it off and kept on saying would you still like to stay here and I said what and her response was who needs water. I even called the hotel from the airport when I landed in Phoenix and they told me my room was ready they didn't even have the guts to tell me over the phone that there was no water in the hotel. I was not able to stay there because of the conditions we couldn't find another hotel for a couple of hours as I said I'm 100% disabled my nerve damage went crazy I ended up being so upset with them and the way they treated me I had to go to the hospital to get a shot to calm me down and still the corporate office people for Red roof did not care at all they said that didn't even matter and they weren't even going to talk to me about it. If I could go and stand for eight or nine hours in a row I would fly back to Phoenix and protest in front of their hotel but unfortunately I can't stand that long. I would hope that all the disabled people that are able to read this boycotts any other Red roofs businesses. At least as of today 5 days after the problem Americans with disability have reached out to me they're going to represent me. All I asked Red roof corporation was to refund my money and pay for my extra expenses that I had to pay. They laughed and said no it's not our problem. Well there's soon to find out that they can't treat disabled people like that.

First the appearance is unkempt: peeling paint on exterior, poorly repaired walls and peeling wallpaper. The attendant stays on his phone and acts annoyed when you ask him a question. Our room hadn’t been cleaned, and we told him we wanted the room clean and he asked why. There are sketchy looking people talking/cussing outside until late at night. You get one skinny towel per person and tiny cheap soap. And it’s shocking how high the price is for this description.

My husband and I stayed at the Red Roof Inn and Suites in Madison, GA. I don’t even know where to begin. First off, When we got there, no one was at the front desk for over ten minutes as we called, knocked, etc. Finally, Freddy appeared. He was friendly and very likeable. We enjoyed visiting with him while we were being checked in, but he seemed to not know how to run the check in process on the computer, even though he has apparently been working there for awhile. It took more than half an hour to check in, even though we had reservations. The lobby was nice enough, but the overall smell of marijuana and crack was a bad sign. But our reservation was non-refundable. There was loud music from some room down the hall from us. Prostitutes were entertaining “guests”, and I am pretty sure I witnessed a drug deal going down in the parking lot. There was drug paraphernalia left in the parking lot. On Friday night, there was a literal beer party in the hall right outside our door. I would have called the front desk to complain, but when I looked out the peep hole into the hallway, the front desk guy was one of the partiers. They were drunk as skunks and loud until after 1:00. There was no phone in the room. I saw no smoke alarm. The refrigerator did not work. The floor had a sticky white substance in various places that I suspect had a great deal of DNA in it. The floor was sticky. I had to go buy slippers because I did not want to go barefoot, nor did I want to ruin my socks. There were nasty stains on the chair and ottoman. There was a big rust stain beneath the toilet. The toilet seat was cracked and pinched my tuchus every time I (reluctantly) had to sit on it. The bathroom floor was dirty, and the tub caulking was mildewed. The shower stall wall was cracked. The counter in the bathroom was falling apart. There were no tissues, just an empty box. The bathtub drained slowly, so water accumulated in the tub when I showered. The towels looked as if they had been used as grease rags, and were so badly stained that I just basically let myself drip dry after a shower. The toilet would keep running after each flush, so we had to keep removing the tank cover to stop it each time. The AC blew alright, but only cooled sporadically, and was very loud. After our “Do Not Disturb” tag was taken off our door, and we had to get another one, we started taking our medications and all electronic charging cables and CDs with us whenever we left our room. Neither the parking lot nor the room felt safe. The mattress was stained very badly on the sides where we could see (it looked like blood), and we were afraid to look under the mattress cover. I spilled a couple of drops of water on the floor, and when I blotted it up with some TP, it came back brown. I smiled at the cleaning lady and said, “Good morning!”, and she just stared at me like I was from outer space. I was, however, amazed to see no bedbugs nor roaches. My guess is that the stench of cigarettes, marijuana, mildew, and crack smoke kept them at bay. (“No Smoking Hotel”? BAHAHAHA!) We were supposed to get an email when we checked out, confirming that we checked out and should get our $50 deposit back. Not sure what the deposit was for, since there is nothing we could have done to mess up the room any worse than it was when we got there. It took forever and several attempts before someone finally answered the phone when we called to ask about the missing email. It had been sent to Expedia. So they sent us a copy. The deposit was returned. The best part of staying at this dump was seeing it in our rear-view mirror, knowing we will never stay here again. We have decided that the next time we come to town, we are going to just bring a tent and camp in a friend’s back yard. Much cleaner and safer. I sent a complaint to the BBB, and they contacted the hotel. But there is still no response, and I have given them plenty of time to respond.

Rooms were disgusting dirty stains on the sheets and blankets we didn't even stay we left and went elsewhere fighting for a refund through booking.com dosnt look like I'll get it hotel told me to contact them they told me I need to contact the hotel what a hassle

Worst and most filthy bug infested run down rat hole we’ve ever stayed! Never again shall we consider any Red Roof Inn!

Called after driving numerous hours on the road and got a room. My husband went to room first and found a big cockroach on the ceiling in the bathroom. I go to the phone to call the front desk and didn't even want to touch the phone it was so disgusting. We got to change rooms but the light/fan combo was hanging out of the ceiling, there was holes in the walls. We did stay the night but I didn't sleep a wink all night thinking that something was crawling on me. If it wasn't for my husband having back surgery I would have slept in the car. Left early the next morning and had to ring the bell about 10 times to get into the front desk area. Nobody was around and finally a man came out of the back room and let us in to check out. Obviously, he had been asleep, and we woke him up. This was at a Red Roof Inn in Chambersburg, PA. NEVER AGAIN!!!!!