Red LobsterReviews of redlobster.com

First off, I want to say the service at the Hot Springs Arkansas shop was excellent. As a group of nine. We were celebrating a wedding anniversary. Prices were as expected in the current inflationary economy. Everyone, other than myself seemed happy with their meals. Unfortunately, I apparently ordered the WORST thing on the menu: fish & chips. A fairly simple meal, well prepared in some of the most common places. Not here. One piece of some sort of white fish, covered in so much batter, it took 3 bites to get to the fish. The fries were, in a word, awful. Probably frozen & heated in the oven. ANY fast food place out there on their worst day were far superior. Coleslaw probably came from Sam's or Walmart & way too sweet. The cheese biscuits? Usually my favorite. Flat, way too salty, &not enough cheese. I would recommend this shop, but NOT, NEVER, the fish & chips.

I don't know why there is many reviews that are negative here! My wife and I eat the Merivale Rd Red Lobster in Nepean and even though it's not the fanciest restaurant, the food is good, served warm and prices are decent too. I give it a good 4 stars!

We ordered fish and chips. The fish was dry and over cooked. Other wise everything was great. My husband wouldn't let me tell the server.

Food is very good and fresh. Lobster and crab legs are somewhat pricy but worth a very nice experience. Good Job !!!!

Terrible fish and chips Fish was too big one giant piece almost inedible

Avoid leftover in your order This was the 4th time I ordered lobster tails to get leftover tails. I did try to prevent this from happening. I wrote a clear instruction on the online take-out order which stated clearly these two tails orders must be freshly cooked. Yet I still ended up with a leftover-tail on the night of Christmas Eve. This store at Bridge Port, CT was not trustful and offered bad service at the expense of customers and the chain stores’ brand name.

I must say, that service/customer service here has dramatically gone DOWN in the years that I have been in this town. So much to the point that we have de if we EVER get a taste for Red Lobster, we will travel to another town to do so! 3 weeks ago we sat in our car for an hour and 15min (waiting for our table & I’m disabled) and we had been FORGOTTEN & we didn’t even get a simple apology for the oversight! Then tonight, 9/24/2022, we were yet AGAIN FORGOTTEN! sat in the car for 43 minutes watching people come and go and we went inside and was told our table was ready just for the girl to say “NO, not them they have to wait, this group is first!” Yet, I sat in my car watching that group walk in…so that was around 15-20 minutes after us. Now, I do understand that the size of the group sometimes factors in, however, the fact that we were FORGOTTEN twice doesn’t & there is NO EXCUSE FOR IT NOR THE ATTITUDE BEHIND their mistake! Also, I have been on hold for 21 minutes (presently still on hold) to speak to a manager! I have NEVER in my life had such a terrible experience paired with what seems to be incapable staff & lack of caring which is needed in customer service!

I order food delivery from red lobster.By the time I got my food#1 it was cold #2they left out part of my order. Call them they told me the next time that I ordered would give me what I was missing. For free. The next day I called and was told yes I would get it . So I ordered more foof. But when it got to me They still did not get.It but half my order was missing too and was cold.Called and talked to a manager and was told they would send me a coupon for my first missing item by e-mail and would refund my money for my second order.What kind of people do they have working for them? All I can say is they can not read because my order was correct on my receipt but did not get what I ask for.