RedBox RxReviews of redboxrx.com

4.01,324 reviews
Pharmacy & Medicine

RedBox Rx

About RedBox Rx

Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.

RedBox Rx (redboxrx.com) has 1,324 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: redboxrx.com
Website: redboxrx.com
Category: Pharmacy & Medicine
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Heidi K.

Sep 25, 2024

Horrible customer service

Horrible customer service. They do not update your prescription as requested. Make you go through all sorts of hoops and do not take responsibility for their incorrect prescriptions. And no, aside from what they say in the reply, they are definitely unwilling to help with issues. Received product I never wanted, had called to cancel months ago. Called to fix the situation with should be an easy understanding about an incorrect prescription, but no, they would do nothing about it. Nothing to correct the prescription sent and no attempt to credit over $160 spent on an incorrect prescription. Avoid at all costs - use NURX or Musely!

Response from RedBox RxSep 26, 2024

Hello Heidi. Part of what sets RedBox Rx apart is that patients are responsible for and in control of the treatments in their account. This control and responsibility are also why it is very important to read over all pertinent information and not neglect reviewing the various confirmation steps before ordering your treatment. Those steps are where you confirm what treatment you are ordering, the strength or dosing of the treatment, and the shipping address you want the treatment sent to. When a patient has a dose or strength increase, it is the responsibility of the patient to go into their account and either delay or cancel any future refills of the old treatment. Prescriptions cannot simply be replaced, changed, or erased by a provider or a pharmacist in your account as that would be unlawful. A new prescription for the updated treatment strength has to be written by the provider. Our patient care team supervisor relayed this information as well as our refund and returns and exchanges policies to you when you called. If you ever have questions about any part of our process, please do not hesitate to reach out to our patient care team for help at 844-733-2697. We are always happy to assist you and help to solve any issues you may have.

About RedBox Rx

RedBox Rx (redboxrx.com) has 1,324 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: redboxrx.com
Website: redboxrx.com
Category: Pharmacy & Medicine
Listed on Five Star Index: 2026