Consumer
Amateur Hour
They ship everything via snail mail, so this time I tried to have my prescription transferred to a local pharmacy for same-day pickup (after paying their extortion fee). Except no local pharmacy would initiate a transfer from them, and Redbox Rx refuses to initiate the transfer themselves. I was forced to jump through endless hoops, bouncing back and forth between two separate support lines. Every single agent I spoke to was completely apathetic, unhelpful, and barely comprehensible. No one seemed to know what they were doing, and no one cared. I finally managed to get the prescription transferred over to Amazon Pharmacy, only for it to hit ANOTHER wall. Now it’s delayed yet again because Amazon Pharmacy has no reliable way to get in contact with the Redbox Rx provider to verify my details. I am still sitting here waiting for verification, completely without my medicine, because this company is an amateur-hour setup. Incompetent customer service, snail mail shipping, and zero communication between the pharmacy and providers. I'm thinking about quitting this medication cold turkey even though it literally has a warning against this. Update: After emailing Redbox Rx to have a prescriber call my pharmacy to verify, my pharmacy informed me that Redbox Rx had CANCELLED the prescription altogether. I had to go to the ER for extremely high heart rate and high blood pressure. Do NOT use this company for adhd medication management!! They could've literally made me have a cardiac event and I'm now considering legal action.
Response from RedBox RxSep 4, 2026
Thank you for reaching out with your concerns. Our default shipping method is UPS Mail Innovations at no cost to you. We do offer expedited shipping through UPS as well, and the options and pricing is listed on our website. Our provider visit cost is discounted when you choose to use our pharmacy at RedBox Rx. The full cost of our provider visit fee is $69.00. If you choose to transfer your prescription to a local pharmacy of your choice, we would ask that you pay RedBox Rx the remaining cost of the full visit fee as you no longer receive the discounted visit price for using our pharmacy. Alternatively, you can choose to have the provider send your prescription to a local pharmacy of your choice while filling out the intake form instead of going through the transfer process, but the full cost of the provider visit fee still applies. In the case where you request the prescription to be transferred to a local pharmacy, there is a specific process that all pharmacies follow. The pharmacy receiving the prescription, must contact the pharmacy who currently holds the prescription. We do apologize for the additional delays you experienced. If you would like to discuss your concerns further with a supervisor, please feel free to reach out to them at either 844-733-2697 or [email protected]. That way we can discuss your experience in further detail to see where we can improve for you and our other patients. Thank you for reaching out to RedBox Rx.