RedBox RxOver 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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MARTIN
Excellent experience thus far. The initial consult was very informative and the nurse practitioner was excellent. I’m now waiting on delivery of the prescription and will update this review again. But so far, RedBox has been fantastic.
Response from RedBox RxSep 4, 2026
Thank you for your kind review of our services at RedBox Rx Martin! Please let us know if you have any questions or concerns along the way!
Brandon W.
Overall, it was a good experience. Everything was easy to find, signing up was simple, filling out the paperwork was easy, and scheduling the appointment was no problem. The only frustrating part was after I joined the appointment. I waited about 45 minutes and talked to multiple support people trying to get connected to my provider. Eventually, the provider just called me directly and the actual appointment only lasted a few minutes. I just wish after waiting 5–10 minutes they would’ve told me the provider would call instead of having me sit there for 45 minutes trying to get connected. Other than that, overall it was a good experience.
Response from RedBox RxSep 4, 2026
Thank you for your thoughtful review Brandon. We apologize if anything was unclear with the process. Our team tries to give as much information as possible within your account and on our website with how our services work. However, if at anytime anything is unclear, please do not hesitate to contact our team at either 844-733-2697 or [email protected]. If you have any suggestions on what we could do to make things clearer, we are always happy for patient feedback if you want to contact us through the options listed above. We are here and happy to help you every step of the way!
Lili V.
It was quick and easy process and it was a lifesaver when I needed the medication.
Response from RedBox RxAug 27, 2026
Thank you for your kind review Lili! We are always happy to help our patients, and we thank you for trusting RedBox Rx with your care!
David G.
I did not see any improvement over taking generic viagra my cost per pill increased but my results didn’t.
Response from RedBox RxAug 27, 2026
We're sorry to hear that you're not experiencing the results you expected David. Everyone responds to medication differently and it may take time to see the full effects. We encourage you to reach out to your provider to discuss your concerns and explore potential adjustments to your treatment plan. If you need assistance, our Patient Care Advocates are available at 844-733-2697 or [email protected] to help guide you through your next steps. Your health and satisfaction are important to us and we're here to support you.
Lisa
I would highly recommend using this site to all my family and friends!!! It was very easy and I will continue to use them!!
Response from RedBox RxAug 27, 2026
Thank you for your kind review and for your kind recommendation of our services Lisa!
Tilitha
I would definitely recommend Redbox They are always there to help you and if you need something they respond within mins,Very pleased with this app.
Response from RedBox RxAug 27, 2026
Thank you for your kind review and for your kind recommendation of our services at RedBox Rx Tilitha!
Joshua S.
Their pricing and business model is at best confusing, if not deceptive. Firstly, they state that you will be reimbursed for any online visit that does not result in a prescription. Untrue. The provider will simply make a note in the file that says the visit was a success and an outside referral was made... No immediate refund. You have to contact them yourself and convince them to abide by their own policies (I'm still waiting for an email response, or anyone via phone who can simply refund my money). Secondly, Redboxrx will say you can have your prescriptions transferred to a local pharmacy so insurance will cover the cost of the medication ("it's your right, after all" , they state) . However, they stipulate that if your prescription included multiple refills and you originally paid cash, none of those refills will be sent to your pharmacy without first paying HyVee (Redboxrx's pharmacy) for each and every refill... Which, in my mind, defeats the purpose of having the prescription sent to a local pharmacy and paying with insurance. Lastly, I was denied a prescription refill on a medication I've been taking for over 8 years - just cut off, by a practicing nurse specializing in -- cosmetics. Insanity! I'm told I can ask for a reconsideration if I have new information to provide. No explanation on how to provide or upload such information. Oh, and if they do ever decide to deny you your meds, the whole company instantly shuts off -- no more answered emails, and endless call waiting - yet they have enough time to deceitfully respond to my posted complaint (below). If I were to rate this company 9 months ago, I would give them 5 stars across the board. However, time and experience resulted in this single star review. Please BEWARE and BE AWARE!
Response from RedBox RxAug 25, 2026
We’re sorry to hear that this experience did not meet your expectations Joshua. Your feedback is valuable, and we appreciate the opportunity to clarify our services. We do sincerely apologize if you were unable to connect with our team right away. We have been experiencing a higher than normal call and email volume. We strive to reply to all emails within 72 hours and thank you for your patience during times of delay. Our normal business hours are Monday through Friday 8am to 5pm CST and Saturday and Sunday 11am to 3pm CST. Our policy does indeed state that we will refund the cost of a visit with your provider if you are denied treatment. We are not automatically notified of a visit in which the provider does not prescribe treatment as the visits are handled by our provider support team. Because of this, we would kindly ask you to reach out to one of our Patient Care Advocates at either 844-733-2697 or [email protected], and we would be happy to provide you with that refund. Reasons for why the provider denied treatment during your visit is listed in the visit notes section of your account. You may denied due to certain answers you gave in your intake form, your medical history, and/or medications you may be taking. The provider bases their decision on their medical training and knowledge, but if you would like the provider to reconsider based on additional information you can give them, please contact us via the information listed above. Our service provides treatment for over twenty different conditions. Each condition we treat has a different visit cost associated with it. The cost of the visit is listed on our website under the section with the condition you wish to receive treatment for. Our provider visit cost is discounted when you choose to use our pharmacy at RedBox Rx. The full cost of our provider visit fee is $69.00. If you choose to transfer your prescription to a local pharmacy of your choice, we would ask that you pay RedBox Rx the remaining cost of the full visit fee as you no longer receive the discounted visit price for using our pharmacy. Alternatively, you can choose to have the provider send your prescription to a local pharmacy of your choice while filling out the intake form instead of going through the transfer process, but the full cost of the provider visit fee still applies. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates. Thank you for taking the time to share your experience - we appreciate the opportunity to improve and clarify our services at RedBox Rx.
L B.
Scam. Avoid! They want a separate consultation fee for each medication you request. They denied a medication refill, didn’t tell me why and there is no way to communicate with the prescriber. Don’t bother responding with the boilerplate message to contact customer service. I did and they basically told me to pound sand. There are WAY better companies out there like Dr. B. Update: both medications were for the same condition, there was even a space to enter a second medication. The information provided was simply ignored. I was not given a reason why the refill wasn’t provided and was told I could ask a prescriber for an additional fee. Scam!
Response from RedBox RxAug 23, 2026
Thank you for sharing your feedback L.B., and for allowing us to clarify our services. We offer treatment for over 20 conditions. Due to the nature of our service, each condition requires their own visit. Since you are not seeing a provider in-person to discuss all your treatment needs at once, our providers require you to fill out an intake form specified for each condition you wish to seek treatment for. For example, our intake form to seek treatment for insomnia is different from the form requesting treatment for hair loss. If you are ever denied treatment, the provider will list their reasoning in the visit notes that can be found in your account. Some conditions cannot be treated safely through our services due to other medications you are taking or previous medical history. If you would like to discuss the details of your visit or if you have any other questions concerning your experience, please reach out to us at either 844-733-2697 or [email protected].
