Adam S.
A Dangerous Lack of Accountability
A Dangerous Lack of Accountability I am beyond disappointed with Redbox Rx. My essential migraine medication was marked as delivered but never arrived. Instead of taking responsibility and promptly resending the medication, they deflected blame and offered unhelpful suggestions. Their customer service was unresponsive and dismissive, showing a complete disregard for my health and well-being. This experience has been incredibly stressful and frustrating. I cannot trust a company that fails to ensure the delivery of critical medication and refuses to rectify their mistakes. I strongly advise against using Redbox Rx. Their negligence could put your health at risk.
Response from RedBox RxDec 4, 2024
Hello Adam. Our patient care team member reached out to you to let you know the steps that need to be taken in order to get a replacement prescription. We are happy to replace and reship medication that has been lost or misdelivered, but because we deal with prescription medication rather than retail products, we have to have the proper documentation in place before we are able to replace and reship the order. This is where our team member asked to have you fill out a service request with the USPS to investigate the delivery. They also notified you that if you were in need of medication, you could purchase another refill to get you through until the investigation concluded. Our team is available at 844-733-2697 to assist in filling out a service request should you need it, or if you have any other questions or concerns.