RedBox RxReviews of redboxrx.com

Response from RedBox RxJun 9, 2025

Thank you for your kind review Mike! If you ever have any questions or concerns regarding your shipment, please give one of our Patient Care Advocates a call at 844-733-2697 or email us at [email protected]. We are always happy to help!

Response from RedBox RxJun 6, 2025

We understand your frustration and appreciate you reaching out. I would encourage you to give one of our Patient Care Advocates a call at 844-733-2697 so that we can attempt to better assist you in figuring out the status of your order as well as get you the medication you need. Your feedback is important to us, and we appreciate the opportunity to improve your experience.

Response from RedBox RxJun 6, 2025

Thank you so much for your very kind review Cheri and your very kind recommendation of our services. It truly means so much to our team to hear how we have been able to help our patients. Patient care is our top priority at RedBox Rx, and we pride ourselves on service. It is something we continually strive to provide to our patients. If we do not meet that goal, please reach out to us so that we can make it right. We are truly here to help our patients. It is wonderful to know that you had a great repeat experience, and we hope we are able to help you again whenever you need us.

Response from RedBox RxJun 6, 2025

We understand your frustration and appreciate you bringing this to our attention Bayle. Please reach out to our Patient Care Advocate Supervisor or our Pharmacy Manager at 844-733-2697 so we can address your concerns directly. Thank you for taking the time to share your experience - we appreciate the opportunity to improve.

Response from RedBox RxJun 6, 2025

We’re sorry to hear that your experience did not meet your expectations Kim. Your feedback is valuable, and we appreciate the opportunity to clarify our services. We believe in providing tools that put you in control of managing your prescriptions- refill early, pause refills, or cancel a prescription you no longer need for example. For more information on your visit or the medication you were prescribed, you can always visit your account to look at the notes from your most recent visit. If anything looks incorrect or you believe the provider may have missed something from your visit, please reach out to one of our Patient Care Advocates, and we would be happy to review your visit with you. They are also available to answer any questions you may have about how our service works and what you can and cannot do through your account. We appreciate your feedback and the opportunity to assist you further.

Response from RedBox RxJun 4, 2025

Thank you for your kind review James! We are always happy to help!

Response from RedBox RxMay 30, 2025

Thank you for your very kind review Linda! We definitely think our patients are the best, and we try to show our appreciation by providing the best service possible! Thank you so much for your kind words and kind recommendation of our services Linda. We greatly appreciate it!

Response from RedBox RxMay 29, 2025

We are truly sorry to hear about your experience Bethany. We do not offer returns or refunds of prescriptions that don't work or cause side effects or allergic reactions. These simply cannot be predicted. If you are concerned about sensitivities or how a product may work for you, we'd recommend purchasing the smallest about offered to make sure the treatment is a good fit for you. If medication is prescribed and has refills, you will receive refills automatically on a predetermined schedule based on when medication is expected to run out. We do this for your convenience as we believe in making it easy for you to manage refills. That is why you have the control to refill early, pause refills, or order multiple refills all from your account. We do understand that sometimes you may not need a refill right away, which is why we send a reminder email 7-days before your next treatment is set to fill so you have the option to reschedule, pause, or cancel the refill if needed. You have the ability to update your payment method through your account as well. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697.