Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
redboxrx.com
Website
redboxrx.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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With not being able to afford the "low-cost" health insurance of $500 a month in CA, RedBox RX has been a godsend! I just needed an affordable way to have my anxiety medication continued and this is perfect. Even better than visiting a doctor too, since you can attend the video consultation from your cell phone and the medication is delivered to your door in a just a few days.
Response from RedBox RxMay 9, 2025
Thank you for your very kind review Tara! We truly love being able to help our patients get the quality healthcare they need and deserve through our service. Thank you for trusting us with your care, and we sincerely hope to be able to continue to help you in the future!
BK
Bruce K.
This service has been very helpful and…
This service has been very helpful and professional. The therapist was kind and knowledgeable.
Response from RedBox RxMay 9, 2025
Thank you for your kind review Bruce. We are so glad to hear that you have had such a positive experience with both our services and the therapist you saw!
SG
Susan G.
Great customer service and fast delivery
Great customer service and fast delivery
Response from RedBox RxMay 7, 2025
Thank you for your kind review Susan!
AL
Aradia L.
The personable video conferences are a…
The personable video conferences are a big help with getting refills. I didn't know if my second conference was going to be with the same doctor but it was and I was relieved. Dr. Harris goes over previous notes, asks questions, and makes sure that what you have is actually helping. Dr. Harris even offered other resources for help. I'm so thankful for this website.
Response from RedBox RxMay 7, 2025
Thank you for your kind review Aradia! We are so happy to hear both your experiences with our services were positive! Thank you for trusting RedBox Rx with your healthcare needs!
JC
Judith C.
I had a great experience so far.
I had a great experience so far.
No problems and prompt delivery and response.
Response from RedBox RxMay 7, 2025
Thank you for your kind review Judith!
EO
Elizabeth O.
Easy to find the products I want.
Easy to find the products I want.
Response from RedBox RxMay 2, 2025
Thank you for your kind review Elizabeth!
LU
Lucy
This company is full of false claims…
This company is full of false claims and con artistry. Everything they advertise is false. The customer service sucks. Called because I haven’t received my retinol cream and the package was delayed 4 days in a USPS truck not properly stored. Brandy told me they can’t do anything about it and I would have to contact USPS myself and asked them why I haven’t received them. Asked to speak to Susan but she claimed to be in a meeting. Overall very unserious people. A waste of $95 dollars because I’m not putting and already sensitive cream on my face that’s not properly stored.
Response from RedBox RxMay 1, 2025
Thank you for sharing your feedback Lucy. I'm sorry you didn't receive the attention and response you expected from our team. When we are notified that a patient did not receive their order or are experiencing unexpected delays, we check several different things. First, we want to verify the shipping address was correct, then we make sure the correct tracking information was linked to your account. If those are correct, we often suggest you reach out to your local post office for assistance. If needed, we also recommend you initiate a service request through the USPS to determine the cause for the delay in delivery or if the package was lost. As it is prescription medication, we do need the documentation from a USPS service request that your package was lost or misdelivered for our records before we can ship you a replacement. If you would like some assistance in setting up that service request or would like us to set one up on your behalf, please give our Patient Care Advocates a call at 844-733-2697. Your feedback is important to us, and we appreciate the opportunity to improve your experience.
DO
Donna O.
"Missed Appointment"
The scheduling process went smooth. That’s it.
I was online for my appointment and met June, the nurse. She asked me about my anxiety, why I was scheduling the call, etc. I explained and by the time I finished explaining, her video was gone. No verbal response either. I was still connected though so I was confused. Either way, I went to the link I’d been texted to try to reconnect, only to wait over 30 minutes never reconnect.
When I went to my profile, it showed I missed my appointment! If you miss your appointment, you get charged another fee to reschedule, and I’m not paying for them to ignore me. I canceled that hsa card, and ordered a new one before calling to let them know why I had gone through. The call receptionist, Susan, was perfectly pleasant despite clearly having back to back calls, and assured me in provided technical issues, rescheduling doesn’t charge again, and offered to help with rescheduling, but why would I trust a company whose whole business model is tech based that can’t operate their call devices (phones/ laptops/ computers, whatever). Did they not have a backup? I don’t know. I don’t intend to find out.
Response from RedBox RxMay 1, 2025
I'm sorry Donna. I can understand why you are so frustrated. Sometimes technical barriers don't allow our normal process to be completed. We cannot always get you in with another provider right away as the appointment slots for providers licensed in your state may have already been full for the day. It sounds like our Patient Care Advocate Supervisor was able to provide some additional information on the situation and was also attempting to get you rescheduled for another appointment at no cost to you. Please give our team a call at 844-733-2697 if you would still like any assistance in setting up a new provider visit. We will do everything we can to get you scheduled for a time that works for you.
