alex P.
Never Arrived & Not Refunded
My medication shipment never arrived. Placed several calls to support during business hours, but “due to high volume of calls” I am told to “call back later” every time. Emailed support & was told to contact USPS or file a police report. USPS hasn’t helped me, but Redbox RX still won’t provide me with any compensation. So I wasted my money & am at risk of discontinuation syndrome since I’m unable to take my medication for about a week. Forced to spend $50 on overnight shipping. What a nightmare. Will update review if this company has a change of heart.
Response from RedBox RxMay 10, 2026
Thank you for reaching out Alex. We are sorry to hear that you were unsatisfied with your experience and appreciate the opportunity to address your concerns. As we do ship prescription medication, we do have a protocol we must follow when a patient lets us know that a package was not received. When we are notified that a patient did not receive their order despite tracking indicating it has been delivered, we first want to verify the shipping address was correct as well as make sure the correct tracking information was linked to your account. If both of those pieces of information are correct, we often suggest you reach out to your local post office for assistance by either speaking to someone at your local post office directly or by submitting a service request to investigate the package delivery. If needed, we can also initiate a service request through our contact with USPS, but patients sometimes see a quicker response when they submit the request themselves. However, we are always happy to help to set one up if needed. The results of the service request will determine the next steps. If the results of the service request show that the package was misdelivered by the USPS, we can send out a replacement order. In the case that the service request shows that the package was delivered correctly to the correct address, we would ask that a police report be filed. We do need to have either the service request or the police report documented in order to replace the medication. As it is prescription medication, we do need to have that documentation for your account. Per our replacement and refund policy, we do not refund orders that have already been processed and shipped by our pharmacy. Depending on the medication, we can send an emergency 14-day supply to a local pharmacy to get you by until we receive the documentation needed. We regret any misunderstanding regarding your order and encourage you to reach out to our Patient Care Advocates at either 844-733-2697 or [email protected] if you’d like to discuss your concerns further or if you would like additional assistance. Your feedback is important to us, and we appreciate the opportunity to improve your experience.