Sarah H.
SCAMMERS!!!
On top of never receiving the credit they told me they gave me, I paid for my prescription and NEVER received it. This is the true irony of me continuing to give them the benefit of the doubt when it took them 7 times of me reaching out to even get the prescription correct. But now you take my $60 for my prescription too and NEVER send it?!!! Scam!!!! I will for sure be disputing the prescription and the “appointment fee” of $25. Stay away from this company, they are some serious scammers who pretend to be legit! Update: the fact that you reply to the credit but not to the fact that I PAID FOR A PRESCRIPTION FOR TRETINOIN AND NEVER RECEIVED IT, is a HUGE PROBLEM!!! SCAMMERS! Update: I am not talking about the $20. I certainly wish I could post screenshots here. I am not an idiot and you are truly starting to insult me. I know how to click a button and purchase a prescription and that is exactly what I did. $60 I paid for the tretinoin on March 26, 2024 and I have not received it. Please stop insulting my intelligence and actually do something about your company stealing from me and not giving me what I paid for. Open for you to get my receipt. Email me so I can.
Response from RedBox RxApr 7, 2024
Hi Sarah. I reviewed your account and can confirm that there is a credit on your account. Unfortunately there is no way for you to view the credit within your account. If you have questions about your credit, please call us. I also see that you have two prescriptions on file and manual invoices have been sent to you. If need help purchasing your treatment(s), please give us a call at 844-733-2697 during normal business hours. Addendum: There is one payment of $20 that has been charged to you. That is for the evaluation by the provider. You do have active prescriptions on file. If you'd like to purchase one, please reach out to us so we can make sure you are getting the product you'd like.