JAE
hidden charges
I made a purchase on RedboxRX where the advertised price excluded shipping. After filling in lengthy forms, the final checkout price was more than double the initially advertised amount, which felt deceptive. I continued with my order, only to discover in my receipt an additional $39 charge for advisory services (prescription approval). This charge was not evident during the purchase process or on the checkout page. Upon discovering the extra charge, I contacted RedboxRx via chat and phone. Their site indicated my order had not yet shipped, so I requested a full refund, but they refused. During the chat, RedboxRx changed the status of my order to shipped without providing a tracking number. The email they sent included a broken link for tracking the order, and the order tracking on their website is also not functioning. Additionally, there is no order ID associated with my purchase. In my opinion a series of deceptive business practices. Caveat emptor.
Response from RedBox RxJul 29, 2024
We’re sad to hear you feel our prices were not displayed clearly on our website as our goal is to provide transparent pricing. The cost of the visit is clearly shown on the visit checkout page, and you can also find it several places on our website. FedEx Express shipping is a service we offer, but it is not free, and the cost of this expedited shipping is also reflected on the visit checkout page. If at any point in the process of starting a visit you have questions, please feel free to reach out to us for assistance as we are happy to help answer any questions or clarify anything that may not be clear to you. Upon reviewing your call and chat, we see that the representative who handled both was able to answer your questions about the charges and direct you to the information on our website. Since your order had already shipped this morning, it is not able to be canceled and refunded. As your visit has been completed and a prescription written, it is not eligible for a refund. We have tested the links to access the tracking information via your account on our end and they are functioning as intended. Tracking information can be found in your account anytime if the links are not opening as expected on your device. If for any reason you are unable to find it, we are happy to provide that to you via phone or email as well. If there is anything further we can assist with, please don’t hesitate to let us know!