Over 1 million consultations have been completed by RedBox Rx provider network. Take back control of your healthcare with RedBox Rx. We are a telehealth provider and online pharmacy that offers transparent, affordable pricing on prescriptions and convenient online doctor consultations on your schedule. Our experienced, licensed providers are passionate about serving patients through telemedicine and provide access to care across more than 30 conditions. Providers specialize in mental health, women's health, men's health, dermatology and primary care. Take control of your health and wellness today with RedBox Rx.
RedBox Rx (redboxrx.com) has 1,324 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
redboxrx.com
Website
redboxrx.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
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The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Usually good but this time not so good. They were supposed to ship my order out yesterday but it still hasn’t gone out. To top it off, the provider told me I could switch the method of receiving the meds after we got off the call, but that was not true. No way to overnight the meds or get it in person. I use the meds for both high bp and adhd so let’s hope I don’t get a heart attack from rebound hypertension while I’m waiting who knows how long for these meds.
Response from RedBox RxJul 25, 2024
Thank you for your feedback Andrea. We do have different shipping options available which you can find on the RedBox Rx website under the FAQ's section. If ever you need to get your medication sent to a local pharmacy or change the way your medication is shipped, please reach out to our patient care team at 844-733-2697, and we would be very happy to help you. Patient care is our top concern so please do not hesitate to reach out. We are available Monday through Friday 8:00am to 5:00pm CST and Saturday and Sunday 11:00am to 3:00pm CST.
AS
Allison S.
Fast, easy, great quality
I’ve used Red Box for two different scripts. I was very impressed with how quickly my scripts were filled. Based on my positive experiences, I would recommend!
Response from RedBox RxJul 25, 2024
Thank you for your kind review Allison, and all of us at RedBox Rx thank you sincerely for your recommendation!
NO
Nonyabusiness
DISCRIMINATION
Redbox Rx discriminates against certain patients for no rational reason per company policy. My doctors actually told me that restarting non-stimulant ADHD medicine would be beneficial to me. Without performing any evaluation on me, the Redbox doctor immediately denied me as soon as the visit started because she said that she is unable to prescribe the medicine to patients with comorbid PTSD per company policy. Yes, ANYONE with comorbid PTSD or certain other mental conditions cannot receive ADHD medicine from Redbox.
To be clear, I was receiving ADHD treatment both PRIOR to my trauma and immediately after my trauma. I was taking the exact same medicine, atomoxextime, for ADHD while simultaneously being treated for PTSD. The only reason I stopped is because after I graduated, I no longer had access to more affordable rates at the student pharmacy and could not juggle the appointments with work. The medicine is entirely unaffordable at regular pharmacies at $120-$150 per month. Compared to Redbox’s price of $25 per month. I cannot take stimulants, which means non-stimulants are my only option. Now I will likely be unable to receive treatment for ADHD.
EDIT IN RESPONSE TO REDBOX: Yes, it absolutely is discrimination when you have a blanket policy that you never prescribe your medicine to certain patients, in spite of the fact that this medicine can be prescribed safely to MOST patients with my comorbid disorder and the other disorders the company discriminates against. My actual doctors feel that this is the appropriate treatment for me. The company created a paranoid, discriminatory policy against ALL people with comorbid disorders to avoid conjecture, miniscule risk that you could be that .0001% person where something could go wrong. Which, we have already established that no risk applied in my case, and actually, in most cases of PTSD, as well as some other comorbid disorders listed. There is actually no research evidence whatsoever that people with comorbid ADHD/PTSD cannot use atomoxetine. This is not a matter of “safety” when not backed by any medical evidence that atomexetine is harmful to those with comorbid conditions. Redbox can try to hide behind a fake, unsubstantiated, paranoid “safety” excuse all it wants, but the Redbox provider blatantly told me that I was denied per company policy that the company does not give this medicine to anyone with a comorbid condition.
Response from RedBox RxJul 26, 2024
I'm sorry we made you feel like we didn't want to help you. Our clinical team designed the assessment questions that you answer, to alert the patient if certain questions are answered in a way that indicates we most likely will not be able to treat you safely through our services. In your case, it would not be about the medication, it would be that the provider felt that for your own safety and for you to receive the best medical treatment, you would be better treated by a medical provider in person. A pharmacist is available at no cost to you should you wish to give them a call at 844-733-2697 and discuss your assessment more thoroughly.
I'm very sorry you feel this way. RedBox Rx offers treatments for many different conditions. The majority of the time when you request an evaluation for a condition we treat, our licensed prescribers will review the information you provide and give a prescription for the most appropriate medication. Unfortunately, not all conditions should be managed through our telehealth services. Some symptoms can be a sign of something more serious that cannot be diagnosed or ruled out through a telehealth visit. We care deeply for all our patients, and in this case, it is not a matter of discrimination, but a matter of patient safety which we hold in the highest regard. Sometimes it is not appropriate to prescribe medications due to other medications you are taking or your previous medical history. If you would like to reach out to us directly with your name and the email associated with your account, we may be able to provide additional details as to why you were not prescribed the treatment you wanted. You could also reach out to our patient care team at 844-733-2697 for a refund of your provider visit if you completed one since you were not prescribed a treatment.
JA
James
No followup support
I'm had a followup question regarding my RX and instead of answering it I was just told to log into my account to see the visit notes. Ya, I already did that, and still had another question. Not impressed with the post support. Their are many options to fill online RX, I suggest you search for another option.
Response from RedBox RxJul 26, 2024
Thank you for sharing your feedback James. I'm sorry you feel that you didn't receive the attention or the response you expected from our team in your post. I would like to mention that you can speak with a pharmacist at any time for free during our open hours (Monday through Friday 8:00am-5:00pm CST and Saturday to Sunday 11:00am-3:00pm CST) for any questions you may have about the treatment you have been prescribed. If you have any questions on pricing, shipping, or how our process works, our patient care advocates would be happy to take your call, and both parties can be reached at 844-733-2697.
DT
Don’t trust RedBox R.
Would recommend another
I ordered my prescription 2 weeks ago and it still hasn’t come. I didn't heard from RedBox via email when I contacted them about it. To top it off, I can’t get a refund for the prescription I never got. Wouldn’t recommend Redbox rx to my worse enemy.
Response from RedBox RxJul 26, 2024
Thank you for sharing your feedback. Our goal is to get a treatment shipped out within 24 hours of receipt of the prescription. You should receive an email from us letting you know that your package has shipped and tracking information should show up in your account within 48 hours of your medication being shipped. If we fail to meet this timeline, please do not hesitate to give our patient care team a call as soon as possible at 844-733-2697 so we can figure out why your treatment hasn't shipped.
CW
Crystal W.
Hassle free and straight to the point
This was so simple u could’ve done it 2 weeks ago. I’ve been scratching the heck out of my back from a reaction to metal on my bra. Prescription was taken care of within 20 mins. I’m very appreciative of this hassle free service.
Response from RedBox RxJul 25, 2024
Thank you for your kind review Crystal. We do our best at RedBox Rx to provide quick and as hassle-free as possible access to quality healthcare for all our patients. Thank you for trusting your care to RedBox Rx!
LJ
Lisa J.
It was very simple and fast
It was very simple and fast. Highly recommend!
Response from RedBox RxJul 25, 2024
Thank you for your kind review Lisa, and we greatly appreciate your recommendation of RedBox Rx!
PD
pocha D.
You guys are incredible and very fast…
You guys are incredible and very fast and efficient. I thank you for your help !
Response from RedBox RxJul 25, 2024
Thank you for your kind review Pocha! We do our best to provide quick and easy access to quality healthcare for all our patients, and all of us at RedBox Rx hope we can help you again in the future!
