Oana
I WOULD GIVE THEM 20 STARS IF I COULD
I would give them 20 stars if I could!!! Very fast shipping and results! I am amazed by this company. The test confirmed my suspicions. Money well spent!
We use a patient-focused approach and an advanced mold test kit to help those suffering from 15 common and toxic mycotoxins produced by indoor mold contaminants.
RealTime Laboratories (realtimelab.com) has 186 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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186 approved reviews, newest moderated first
Oana
I would give them 20 stars if I could!!! Very fast shipping and results! I am amazed by this company. The test confirmed my suspicions. Money well spent!
Shauna W.
I wish there was an option for ZERO STARS. This is the worst experience I've ever had with a business. From them not being able to find my order from the order number THEY ISSUED, to over 20 phone calls made with no answer and voicemails left with no response, I would say run far away from this "lab". We were desperately waiting on pins and needles for lab results from a home we're buying to ensure everything was in the clear before signing all closing paperwork, no thanks to the lab or company, we are now forced to close on a home we can only pray isn't going to make my family as sick as the toxic mold we left in our old home. Most often, people needing these tests are in a desperate, hopeless place and just needing answers. I'm very saddened to be writing such a bad review on a company who supposedly just wants to help others. I wish I'd never given them my money. Save yourself the time and heartache and find a more reliable lab.
Pauline M.
Great experience, easy and now I have an understanding of why!
Response from RealTime LaboratoriesJul 23, 2021
Dear Pauline, Thank you for taking the time to write a review. Please let us know if there's anything else we can do for you!
Edwin H.
Not transparent. I'd like my refund.
Response from RealTime LaboratoriesJul 15, 2021
Hello Edwin, thank you for your feedback. May I ask, what was not transparent? I would love to hear from you. Please call me at 972-492-0419 ext.157
Simone M.
When I went to order a follow-up lab test, I realized I could get a discount from the price of the first test. I emailed customer service to find out the accension number, and they got right back to me so I was able to save money on the lab work. Additionally, the lab tests were supposed to take up to 10 days to process but I had the results in less than 5 days. I am very pleased with Real Time Laboratories. Thank you.
Tasha T.
Very quick turnaround. I was so pleased that I ordered two more for others in my house.
Carol
The staff at RealTime are extraordinary. They were extremely helpful in wading through the paperwork necessary and protocol for test orders from both physicians and Direct Access Testing. The results are completed veery quickly and immediately shared which is invaluable for making treatment decisions!!!!!
Lauren B.
The process was super easy and the results came back in 4 business days within receipt of sample!