Conrad
Realmart equals Real aggravation
Very little assistance was available to answer questions placing my listing. The person answering several phone calls was totally clueless as to forms, procedures and the process. Throughout the process other Realmart staff then made calls to me demanding adherence to numerous regulations and threathened to fine me for violations. Much aggravation could have been saved by having a knowledgeable person answer calls for assistance! Realmart was real aggrevation.
Response from Realmart RealtyMar 28, 2019
Hi Conrad, this is Jack Yao, the president of Realmart.com. I am really sorry to see this review. I would love to know which customer service representative you have worked with. Our phone support is 7-day a week, 12 hour a day (9am to 9pm). The phone support staff usually handles questions very quickly. Our agents who enter the listing and update status are also trying their best to get request done within 1 business day. Despite the bad review, I am still very happy that your home is SOLD through us and we did help save thousand in commissions. Our program is not meant to be a FULL service listing agent. I apologize for any our staff who did not handle your request in a more professional manner. Feel free to contact me personally at [email protected] or 732-698-8068 for any suggestions to improve our service




