Real GeniusReviews of realgenius.com

Consumer Direct Mortgage and First Bank were GREAT!! From initiating the loan and throughout the payment process, it was a breeze!!

Christina our loan processor was responsive and very professional. She was great to work with!

Worst Mortgage experience I have ever had. Honesty and integrity are words this company never heard of or practice. The process took almost three months to complete, never returned phone calls or emails. When I did to talk to someone their answer was “ we are very busy and and you need to be patient we have been overwhelmed with customers because of the drop in interest rates. Well if you can’t keep up then you shouldn’t take on new business. Then they sent an email after agreeing to terms that there wa an important update and I needed to sign and accept immediately. With out a phone call or notice they increased the cost of the loan without discussing any options with me because they took so long the rates adjusted up. Their answer when I finally had called to cancel the loan was well this is just the cost of the loan to keep the interest rate you want. Excuse me this wa the interest rate you quoted and supposedly locked in for me. They had to reschedule the closing twice because they weren’t ready, closing agent showed up 3 hours late. I went with Network Capital lower interest rate , constant communication and they listened yo my needs closed in two weeks wish would have started with them

ConsumerDirect Mortage has great rates, low fees, efficient processes and provides great customer service, I highly recommend them. It will save you thousands of dollars.

I had a very smooth refinancing. The whole team that helped were fantastic. They were a step head of everything. Also my paperwork was organized and all there. The pandemic had little to no impact. Thank you all.

Very good rates. I felt persecuted for demanding so much paperwork. But at the end, felt it was a good deal.

This is the third home I’ve purchased and the first time I’ve worked with Consumer Direct Mortgage. To keep this review relatively short: I was often times left in the dark on things and it was a challenge to get answers. When working with Glen and his team, it really seemed like I was their first client because as we approached the final closing week, I got bombarded with more things needed so we could clear to close. Our sellers were on the verge of not selling us the house numerous times because of the complications along the way. You would NEVER know Consumer Direct is a national bank, let me tell you.

It was a great and easy experience. I enjoyed working with them