Real GeniusReviews of realgenius.com

They were really helpful getting things done. Even when things went a bit sideways, they found a solution to make it work.

I recently closed on my mortgage on September 26, 2023, and I must say, it was an overall positive experience. While the process took a bit longer than I initially expected, the journey was relatively smooth and hassle-free. The team at Real Genius was incredibly helpful and guided me through every step of the way, ensuring I understood all the details and moved efficiently through the process. I would recommend Real Genius to anyone in need of mortgage services.

Hands down best rate in the market! Shopped around with several lenders and no one else could beat Real Genius. Approval process was very smooth. In terms of room for improvement, at closing there was a minor paperwork mix up but got it resolved within 30 minutes.

I am a first time home buyer so this experience although rewarding, was very challenging. I want to acknowledge Real Genius and give a special shout out to Joel Bolton who not only promised he would be with me throughout the different phases of this purchase, but also found me the most competitive rate during this volatile mortgage rate environment. Being a first time home buyer, I wasn't sure what to expect and Joel was extremely responsive and so very helpful throughout this entire process. I will definitely work with Joel Bolton again when I pursue other potential home purchase opportunities.

Mike Remillard was very responsive and helpful throughout the process. I'm a first time home buyer and he patiently answered all of my questions in detail and never seemed rushed. The underwriting department worked with me on a minor concern from the appraisal to ensure that closing went through on the originally scheduled date. The only reason I didn't give 5 stars is that I continued to receive requests for additional information for underwriting just a week before closing. Again I'm a first time home buyer so I'm not sure whether that's normal but that was stressful for me. They should request everything for closing up front and promptly review information submitted in order to let customers know if any clarification is needed.

Direct, professional, and punctual

It is pretty clear for the applicant how the application is processed and its current state. Easy to upload documents.

Honestly, I don't understand why it took so long to get a survey sent out. We closed back in June of 2021. Have closed on another loan since then. It's been so long since we worked with Consumer Direct, I can't recall the details. I do remember working with Kevin Marsh and he was super. We first met Kevin when we purchased our home and it was only natural to return to him for the refi. No major complaint that I can recall.