Real GeniusReviews of realgenius.com

I really Enjoy working with ConsumerDirect and refer them to my friends

Certainly I will not recommend Consumer Direct Mortgage to anyone. I had communication until I signed the paperwork to start the loan. After that only the paper processing person kept in touch with me asking for the same documents again and again in all possible ways. Initial load processing officer never replied to any of my phone calls or emails or voice messages. Closing officer did not respond until the last day of closing just hours before closing. Even though there is no extension needed, i got charged the extension lock. I asked about this and no response. Did not account for all the credit, so now I am paying additional 30% tax, if they had included in my closing that might not have costed additional $4000 in taxes. They did not do a good job processing the insurance document I had very tough time in getting a payoff for the existing load. I had to call them like for more than a week on a daily basis to get the loan payoff because they did not enter the insurance information correctly. Insurance office need to call the customer service to process the documents. Painful process. Now making payment to the loan, i tried to pay a lumpsum and the customer service told me a max amount that will get accepted on a daily basis, so i sent the first payment and then system did not let me make any payment. so after calling again and again the new person form the customer service told me that I cannot make lumpsum payment, it should be wired. Not a great company to work with.

Jerry Austen and his team were excellent! Will gladly use Consumer Direct again!

I got a great rate as advertised. They were honest and didn’t give me any hassles.

The team I used at CDM was top notch! They helped navigate a few kinks in the road that ultimately required a new survey of the property. Rates were super competitive and service was equally as great!

Very helpful loan officers. Made the process quick and smooth. 10/10.

Did a few refinances with them and they were fast and did a great job!

I was told biweekly mortgage payment option is not available, and that didn’t make me happy for sure. Nothing wrong with the CS operator.